ZEISS is technology and innovation. Founded in Germany, in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.

As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.

We’re looking for a Junior Service Technician to join us in São Paulo, Brazil, supporting customers across São Paulo and the wider Brazil region, while also working within our Customer Repair Centre.

ZEISS Medical Technology develops innovative solutions that support healthcare professionals around the world. Our service organisation plays a critical role in ensuring ZEISS equipment continues to deliver exceptional performance, reliability, and customer value.

Your Role

As a Junior Service Technician, you will provide technical support to ZEISS customers through a combination of field service activities and Customer Repair Centre operations.

This hybrid role offers the opportunity to develop technical expertise across customer-facing service, equipment maintenance, diagnostics, repairs, and installations. You will support the full service lifecycle, from diagnosing technical issues and carrying out repairs to documenting service activities and ensuring customers receive a high-quality experience.

The role of Junior Service Technician will involve:

• Performing preventive and corrective maintenance on ZEISS equipment at customer sites across São Paulo and the wider Brazil region.
• Supporting equipment installations, commissioning, and technical adjustments according to ZEISS specifications.
• Diagnosing technical issues and identifying required parts, tools, and resources to support efficient repairs.
• Carrying out equipment repairs, testing, maintenance, and refurbishment activities within the Customer Repair Centre.
• Working closely with Customer Service, Scheduling, Parts, and technical teams to ensure smooth service delivery.
• Recording service activities, technical findings, repairs, and resolutions accurately in CRM and service management systems.
• Providing clear technical explanations and recommendations to customers regarding equipment condition, repairs, and maintenance requirements.
• Supporting service documentation, reports, and follow-up activities related to customer visits and repair centre work.
• Following ZEISS safety procedures, technical standards, and quality requirements during all activities.

Your Experience

• Technical qualification or ongoing studies in Mechatronics, Electronics, Electrical Engineering, Automation, Biomedical Engineering, or a related technical discipline.
• Basic knowledge of equipment maintenance, troubleshooting, calibration, electronics, or technical repairs.
• Interest in developing a career within technical service, equipment maintenance, and customer support.
• Strong problem-solving skills with a practical and hands-on approach.
• Good communication skills, with the ability to explain technical information clearly to customers and colleagues.
• Organised, proactive, and comfortable working independently in both field and workshop environments.
• Willingness and availability to travel regularly for customer visits across São Paulo and Brazil.
• Basic computer skills and confidence using digital systems for reporting and documentation.
• Valid driver's licence.
• Intermediate English skills
  
  It would be desirable if you had:
• Previous experience supporting medical, optical, industrial, laboratory, or precision equipment.
• Experience with equipment repair, installation, calibration, or technical troubleshooting.
• Previous experience in a customer-facing technical service environment.

Your Benefits

If you join ZEISS, you will have access to a range of benefits, including:

• Working with innovative technologies that support healthcare professionals and improve patient outcomes.
• A collaborative and international working environment with technical training and development opportunities.
• Opportunities to grow your technical skills and build a career within ZEISS.

Role Details

Location: São Paulo, Brazil
Working Conditions: Hybrid role combining customer site visits across São Paulo and Brazil with technical repair activities within the Customer Repair Centre. Regular travel is required.

Your ZEISS Recruiting Team:

Hayley Lem