We are seeking a Quality Analyst that helps with driving continuous improvements to quality processes, identifying gaps, spotting trends and sharing improvement insights. The Quality Analyst will conduct quality review on content processed by sales reps and will provide feedback and coaching to reps that have error trends or have been incurring errors above the normal range.

Key Duties and Responsibilities

• Review quality samples agreed upon by the client and Accenture

• Perform analysis on quality trends and flag quality related risks to the project leadership

• Provide feedback to sales reps to follow approved guidelines, procedures, processes in a consistent way

• Conduct root cause and other data analysis

• Act as liaison with Managers and Sales Managers to ensure consistent quality measurements throughout the operation

• Be proactive and suggest improvements that drive individual and team results

• Participate as project team member in problem prevention and continuous improvement projects

• Provide QA progress reports to Quality Lead

• Conduct QA evaluations per client requirements

• Conduct coaching sessions and training refreshers as required

• Analyze Satisfaction Survey results recommend improvement efforts

• Act as Subject Matter Expert SME for QA evaluations

• Contribute to the QA Team s development and share knowledge within the team

• Administer the QA issue repository and ensure all escalations are properly addressed

• AD hoc QA projects as required

• Language proficiency in English and Dutch

• Experience in Salesforce  or other CRM tools

• Tech savvy with an affinity for emerging technology, particularly online marketing technology and ability to learn quickly and maintain current, comprehensive knowledge of the top verticals, Pinterest products, and key trends

• Excellent communication and presentation skills

• Proficiency with Google's G suite collaboration and presentation tools

• Intermediate knowledge of Google Sheets Formulas and Functions

• Good interpersonal skill/client interfacing

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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