Working at Sam’s Club means a career without boundaries. There’s always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work. 

Yes, we are a division of the Fortune #1 company, Walmart, Inc. But you’ll quickly find that we’re a company that wants you to feel comfortable bringing your whole self to work. A career at Sam’s Club is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our clubs. Join us and you'll discover why our company is a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

About our team:

The Sam’s Club Merchandising Solutions team is in the middle of an exciting transformation in which we are revamping the way that we collect and utilize the data associated with the products that we buy and sell. This transformation will lead to tremendous improvements for our members (customers) both in our Clubs as well as when they shop online. To accomplish our goals, we’re growing our team to help support critical activities relating to the implementation of our new Sam’s Club Item Data Management application that will serve as the foundational element for a host of improved capabilities that we will be unlocking in support of improved shop-ability and member experience.

What you’ll do as a Temporary Item Data Management Specialist:

• Maintains accuracy of Sam's Club item file database by determining the proper setting for product attribution; monitoring exceptions of item attributes and making corrections; and researching data violations to determine cause and taking corrective action.

• Executes corporate compliance initiatives related to Merchandising systems and processes for item file and point of sale process and technology by documenting the compliance process; advising customers on existing processes, policies, and systems; providing training on compliance best practices; providing guidance on best practices and methods used to conduct compliance research; utilizing available tools to generate solutions and achieve compliance objectives and meeting critical compliance deadlines driven by federal, state, and local laws.

• Completes work assignments and priorities in Sam’s Item File Support area by using policies, data, and resources; collaborating with Managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

• Provides guidance and support on Item File processes, tools, and systems (for example, incorrect item settings) by monitoring a support folder; responding to formal and informal support requests; communicating with internal and external customers to understand needs; researching issues and identifying solutions; communicating solutions to affected customers; and escalating situations as needed.

• Demonstrates up-to-date expertise in actionable compliance settings within Sam’s item file, point of sale processes, and technology and applies this to the execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

You’ll make an impact by:

• Supporting and ensuring accuracy of Sam's Club item level data by playing a pivotal role in the implementation of Sam’s Club’s new Item Data Management (IDM) application.

• Assisting internal users and Sam’s Club suppliers on how to use the new Item Data Management (IDM) application for new item setup as well as how to conduct data enrichment on existing items

• Providing guidance in response to formal and informal support requests

• Communicating with internal and external customers to understand needs

• Researching issues and identifying solutions, communicating solutions to affected customers, and escalating situations as needed.

• Partnering with merchant teams and suppliers to monitor category-level data enrichment progress and provide support to help accomplish enterprise level goals

Preferred Qualifications:

• Ability to effectively manage competing and conflicting priorities

• Sense of urgency accurately communicating issues to leadership.

• Proficiency with Microsoft Office tools – especially MS Excel

• Prior experience in a customer service, customer support role

• Sharp attention to small details

• Ability to function as part of a cohesive team

Who We Are

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating almost 600 clubs in the US. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.