Work Flexibility: Hybrid

Job Description Summary

Develops and maintains customer information database (usually specific data marts) to support analysis, application development and data driven marketing techniques. Manages information security, data protection, data quality and exchange. Liaises with the IT and other data management functions as required both internally and externally.

This position is a first line supervisor or manager with primary responsibility for providing guidance, such as delegating work assignments to direct employees. The job requires professional knowledge gained through substantial applicable work experience, to supplement formal knowledge, in order to apply principles and concepts of own discipline in resolving issues as they arrive. Full supervisory responsibility, ensuring team members are motivated and capable of delivering a professional service and a high level of performance. Professional leadership includes setting objectives, coaching employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. This job typically requires a degree or equivalent and a minimum of 6 or more years’ experience.

Who we Want:

·        Leader. Provide overall management and leadership to team of HR professionals.

·        Problem Solver. Analyzes root causes of work environment issues; manages interventions and solutions in collaboration and cooperation with key stakeholders. Demonstrated conflict resolution skills.

·        Consultant. Strong facilitation, consulting, relationship-building, influence, negotiation skills, and project management skills.

·        Analytically driven and oriented. Demonstrated business and analytical ability with a proven ability to build relationships and influence different groups.

What you will do:

Helping to lead day to day stewardship and leadership of a team of Customer Master Data Maintenance analysts.  Maintain SLA’s with divisional teams and help lead MDM activities for future ERP initiatives.  Help lead the creation, development, and implementation of MDM capabilities. This includes driving the adoption and implementation of a data quality program and associated standards and governance methods across key data and processes. Work to identify, prioritize and implement data management and improvement initiatives partnering with business and technology functions. Build an MDM program that works towards driving improvements in data and processes to achieve strategic priorities.

• Direct supervision of the Customer MDM team by establishing direction, distributing workload and providing clear communication and guidance to achieve goals
• Lead/support business requirements gathering, future state data maintenance process and data design for Master Data
• Support the cleansing, transformation, conversion, and remediation of data efforts across key business and master data domains.
• Implement data standards for key manager data domains in select metadata repository or tool.
• Lead or participate in projects to synchronize requirements across disparate systems to achieve single source of data.
• Work with business, technology and data stewards on driving data clean-up and validation efforts across various systems to achieve single sources of Master Data
• Identification, root cause analysis, prioritization, remediation planning and coordination, and execution of remediation projects/activities for data issues
• Ensure that system data documentation (metadata, dictionary, lineage) is maintained in accordance with established policies.
• Establish data quality requirements (timeliness, accuracy, completeness, accessibility) and appropriate metrics for monitoring.
• Establish and implement data maintenance KPIs and reporting.
• Understanding legal/compliance/regulatory issues impacting data
• Lead / support the development of business rules and translate into data quality rules for monitoring of Key Data Elements
• Help resolve critical issues, providing conflict resolution.
• Support the development and maintenance of the technologies that automate data processes.
• Support SOX Compliance framework

What you need:

• Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline.
• Fluent spoken and written English. Any other language is a plus.
• Must have excellent verbal and written interpersonal communications skills.
• Excellent analytical skills
• Exceptional skills in applicable Microsoft software programs
• Business Intelligence tools preferred (Microsoft reporting, PowerBi)
• Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
• Must be able to organize with the ability to prioritize work and keep accurate and detailed records.
• Must have excellent time management skills with the ability to use independent judgment effectively.
• Must be able to understand and work within complex interdivisional procedures and policies.
• Minimum of 3-5 years of relevant experience in master data and having been a team lead/supervisor with direct people management responsibilities

Travel Percentage: None