The Role

We’re hiring a Deliverability and Compliance Specialist to maintain Kit’s healthy reputation and provide hands-on support to help creators reach the inbox of their subscribers. You will support all Kit customers and our deliverability in a key role that reports directly to the Manager of Creator Growth and Deliverability.

We are looking for someone who is great at both analyzing data to solve problems and teaching complex concepts. They also need to be an excellent communicator with customers, teammates, and industry contacts.

Responsibilities

Success in this role looks like:

• Providing quick and high-quality support for all deliverability support tickets and escalations
• Monitoring all accounts to ensure compliance and providing support to customers when needed
• Helping build Kit’s reputation in the deliverability space by creating educational content, among other strategies
• Training members of the general support team on key deliverability concepts
• Creating documentation and blog posts to support customers with deliverability
• Assisting with account approvals to provide excellent support while maintaining Kit’s reputation
• Performing deliverability audits for high-value accounts
• Blocklist monitoring and remediation
• Spam trap monitoring and outreach
• Remediation of any delivery issues by communicating with mailbox providers and other industry contacts
• Active participation and representation at M3AAWG meetings
• Collaborating with product and engineering to improve features and processes

Requirements

The right candidate should have:

• 2+ years of customer support experience
• 1+ years of deliverability support experience
• Experience with the email deliverability landscape (mailbox providers, blocklists, etc.)
• An understanding of email authentication (SPF, DKIM, DMARC)
• An understanding of spam traps, list health, sender reputation, and email compliance
• Bachelor’s degree preferred
• Exceptional communication and relationship-building skills – with an ability to communicate complex information internally and externally
• A creator-focused mindset - extremely motivated to help creators succeed by providing excellent customer service and education
• A desire to be a company representative by producing content, partnering with industry connections, and attending deliverability events
• Comfortable working in a 100% remote environment
• Attend our bi-annual retreats
• Have enthusiasm and belief in our mission, vision, and values

Compensation + Perk + Benefits 

Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at a level 3 ($115,000). Level is determined based on experience and our interview process.

Perks + benefits include:

• Profit Sharing
• Kit equity
• 401k with a 5% match
• Monthly medical benefits up to $1,850 a month toward premiums. Dental and vision premiums covered 100%
• $4,000 equipment allowance for your first two years, $3,000 budget every following two years
• Individual learning + development budget ($3,500/year)
• Gender affirming benefits
• Childcare benefit up to $3,000 annually
• Twenty (20) days of paid time off during each year of employment
• Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
• Ten (10) paid holidays a year
• Two weeks of paid sick time each year, including mental health + well being days
• Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
• Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
• Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
• Four-week, paid sabbatical after five years with the team
• Fantastic in-person or virtual retreats with the team twice a year

How to Apply

We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:

1. A phone screen with someone on the hiring team
2. A technical interview to assess your technical knowledge and experience
3. Culture contribution interview
4. Hiring manager wrap-up conversation

We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.