Job Description Summary

The Sales Operations Manager (APAC) plays a key role in enhancing sales force effectiveness, operational excellence & rigor across the region. This role acts as a critical bridge between commercial strategy, strategic marketing, and frontline execution, managing the intersection of AE resource allocation, deal prioritization, and data-driven sales enablement. This role is essential for orchestrating the regional sales operations cadence and building a closed-loop commercial engine: translating market signals and fleet behavior into improved outage visibility, creating and qualifying leads, progressing deals to closure, and feeding learnings back into market insight and future sales campaigns. The role proactively refines and harmonizes operating rhythms, including Daily Management (DM), Demand Planning (DMR), and Customer Planning to improve pipeline quality, deal velocity, and entitlement capture across the region.

Job Description

Roles and Responsibilities

• Operating Rhythm & Daily Management: Own and evolve the regional commercial rhythm. Define and track DM KPIs aligned with Monthly Operating Review (MOR) Bowler metrics and Hoshin Kanri priorities, ensuring they serve as leading indicators for best-in-class sales performance. Facilitate Commercial Progress sessions and DM reviews to drive consistency, surface risks early, and resolve escalations.
• Market Insight & Lead Activation: Work across Sales, Service, Marketing, and Product teams to convert market signals and fleet behavior into actionable commercial insight. Improve outage visibility, identify and qualify leads, support deal progression, and ensure win/loss learnings are looped back into market intelligence & subsequent sales campaign design.
• Commercial & Demand Planning: Facilitate regional material planning and Demand Review (DMR) processes, focusing on sales pipeline quality, outage movement visibility, and bridging the gap between sales pipeline and supply chain constraints
• Customer Account Planning: Drive effective Customer Planning by engaging Sales Directors and Vertical Sales Leaders to define target sites, strengthen pre-work quality with ITO, OTR, and Engineering stakeholders, and ensure follow-through on action items to accelerate pipeline growth and maximize entitlement capture.
• Deal Prioritization & Selectivity: Implement prioritization framework based on strategic need, win likelihood, and deal size. Evaluate demand signals to guide Application Engineering (AE) capacity planning, ensuring technical resources are focused on the highest-impact commercial outcomes.
• Sales Enablement & Communications: Partner with Marketing and Sales teams to develop and distribute high-impact sales collateral and to increase awareness of growth campaigns, conferences & webinars.
• Operational Excellence & Simplification: Lead continuous improvement efforts, by identifying workflow inefficiencies, simplifying processes, and standardizing better ways of working.

Required Qualifications

• Experience in sales operations, or business planning within the power, energy, or industrial sectors.
• Proficiency in systems, including Salesforce (CRM), ERP platforms, and data visualization/forecasting tools.
• Track record in facilitating commercial rhythms, such as demand planning (DMR), pipeline management, and account planning.
• Ability to reconcile complex data sets (outage visibility/participation, material forecasting, win-loss) into actionable views.
• Demonstrated ability to influence cross-functional stakeholders in a matrixed environment.
• Communication skills, with a focus on simplifying complex operational processes to drive relatable actions.

Desired Characteristics

• Process-Oriented Leader: Possesses Lean mindset, constantly seeking to improve quality and reduce waste in operational routines.
• Market-Driven Focus: Effectively consider external market trends and evolving customer needs to drive internal process improvements and commercial actions, ensuring the business stays ahead of market trend & competition.
• Analytical & Forward-Looking: Capable of spotting trends in data (such as outage movements or forecast variance) and acting before issues escalate.
• Digitally Fluent: Skillful in adopting emerging digital tools to improve productivity, generate insights, automate repetitive work, and enable faster, more data-driven commercial decisions.
• Accountable & Transparent: Communicates with high integrity; takes full ownership of commitments and drives global-to-regional alignment.
• One Team Mentality: Operates across boundaries, collaborates effectively with diverse stakeholders and demonstrates strong curiosity and eagerness to learn.

Additional Information