Principal Product Owner, Salesforce

CRM - Salesforce Ops

US Exempt Regular

Full time

Stateside Exempt 4.3

Location: Adelphi, MD (Hybrid)

Summary:

The Principal Product Owner will operate within an Agile team and collaborate with our University customers and partners to convey product vision, strategy, to deliver the roadmap to the team of engineers, designers, and QA testers. The Principal Product Owner is responsible for knowing customers, prioritizing the backlog to deliver work of the highest value to the customer, and collaborating with the scrum team to deliver quality features.

Duties and Responsibilities:

• The Salesforce Principal Product Owner is responsible for envisioning, strategizing, and making decisions on how the product needs to progress so that it can generate value for UMGC customers. The Product Owner will be highly focused on improving User experience and ensuring that UMGC is maximizing on our SFDC investment.

• Foster relationships with stakeholders to establish trust and understand their processes and pain points, to then leverage knowledge of industry best practices and identify opportunities for improvement. 

• Gather comprehensive requirements by gaining an in depth understanding of processes and related functionality, to then translate the needs into detailed requirements. 

• Evaluate new business feature requests, assess business value, and prioritize.

• Prioritize the product backlog appropriately to provide high priority to the most critical work.

• Communicate the priorities of the team to customers and internal stakeholders, conveying the business value throughout. 

• Serve as a liaison between customers and the development team; ensure requirements are understood by all and convey technical aspects of the work clearly to the customer.

• Participate in various enterprise projects for Salesforce modernization  

• Develop repeatable assets to facilitate go-to-market activities for Salesforce advisory, implementation and operations

Skills:

• Effective communication skills (written and verbal), including:

• Concisely communicate complex technical concepts to non-technical stakeholders

• Develop widely consumed written deliverables

• Present confidently to large groups

• Take an empathetic approach by knowing your audience, and tailoring your approach accordingly 

Education & Experience Requirements:

Experience:

• 6+ years’ combined experience as a Product Owner, Business Analyst or Consultant

• 6+ years working with Salesforce

• 4+ years experience working in Higher Education

• Experience managing features though the full product lifecycle

• Proficient in Microsoft Teams, Outlook, PowerPoint, and Excel

• Experience DevOps tools, specifically Azure Dev Ops (ADO)

Certifications:

• Salesforce Business Analyst Certification

• Salesforce Administrator Certification

• Salesforce Education Cloud Certification

Preferred Experience Requirements:

Education:

• Bachelor’s Degree

Experience:

• 2+ years’ experience working in an Agile environment

• Previous experience working in Higher Education and/or Nonprofit with a focus of recruiting, admissions, student success and advancement/alumni relations

• Experience with Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, Education Data Architecture (EDA), Student Success Hub, Admissions Connect, Education Cloud

Certifications:

• Certified Product Owner certification

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [email protected]. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:

$152,000.00 - $162,100.00