What you will do

The qualified candidate will be an integral part in the continued success and growth of the Service Department.  This position requires a high energy level with a focus toward customers and a strong desire to succeed.  Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls.

Responsible for the timely and accurate performance of the full range of tasks described below:

• To handle internal or external helpdesk queries through calls or emails.
• Ensure SLA’s & KPI are meet.
• To analyze and fix the issues - short term and long term
• To schedule business cadence to review and fix issues
• To drive improvements and improve efficiency
• To ensure qualification, motivation and development team members
• To ensure compliance to applicable policies, guidelines and regulations

How you will do it?

• Receive, investigate and register/ post incoming invoices with or without a purchase order PO/Non PO/ Freight
• Ensure timely processing of the invoices and thus timely payments with productivity of 80-100 invoices per day
• Invoice clarification including interaction with purchasers, requisitions and/ or vendors
• Ensuring 100% accuracy for invoices processed
• All invoices are approved as per company guidelines
• Routing of invoices as per the authority matrix
• Raising proper queries to business in case of any issues in invoices processing & resolving the issues
• Initiate and process the electronic credit note scheme for vendors
• Maintain and reconcile Accounts Payable and GR/ IR accounts
• Perform other duties as requested by Manager
• Recognize and communicate potential issues to responsible team leader in case of necessity
• Contributes ideas and actions towards the continuous improvement of processes within area of influence
• Understand and apply procure to pay processes, policies, procedures and internal control standards
• ERP Oracle is must
• Sound understanding on GST & WHT
• Person from Indian Accounting background
• Ensure timely and accurate processing of payments to the vendors and employees
• Ensure compliance to SOD and other compliance requirements
• Support the team for specific transactions and solve operational escalations/ issues
• Ensure thorough reviews / spot checks to ensure processing quality is maintained
• Ensure that adequate and updated process documentation and desktop procedures exists and is used
• Executing PPR on timely basis, ensuring approval before payments execution
• Ensuring timely payments for Statutory, utlility payments

What we look for

This is an middle position that requires the following experience:

• 1 to 8 year experience in PTP end to end process
• B.com / BBA / MBA / M.Com
• Fluent English (Verbal and written)
• Self starter who is performance and quality oriented
• Good communication skills (verbal and written)
• Distinctive customer orientation and interact courteously with customers
• Flexible work style and ability to work under pressure
• Adaptable to learn new processes, concepts, and skills