Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics.

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.

Motorola Solutions fixed and mobile video, access control and software solutions, led by our Avigilon Alta, Avigilon Unity and Pelco portfolios help you find, analyze and share information so you can respond to events with speed and decisiveness to keep your people and property safe. Whether you are looking to deploy a new video security or access control solution, equip your team with body-worn cameras, or leverage analytics through purpose-built applications, we have solutions to meet your needs.

Job Description

This role supports the Pelco and Avigilon international sales team to monitor the sales activity and performance. 

As a  Sales Desk Support,  you will be responsible for but not limited to the following:

• Generate detailed and accurate sales quotes for products and services in response to customer and partner requests.

• Accurately process customer transactions (quotes and sales orders).

• Manage trade discounts.

• Coordinate with sales, finance, operations, and logistics teams to ensure the smooth transfer of orders from initiation to completion.

• Monitor order status and proactively resolve any issues that may arise during the order fulfillment process.

• Maintain accurate records and documentation pertaining to quotes, orders, and customer interactions.

• Collaborate with cross functional teams to improve customer experience within assigned territory.

Qualifications

• Bachelor's Degree is highly desired

• Prior experience in a sales support, order management, or similar role within a technology or communications company

• Knowledge of channel/partner sales and account management principles and practices as applied in a Technology/SaaS environment

• Understanding of sales process deal registration at technology, software or services company

• Ability to handle multiple projects in a fast-paced environment while paying excellent attention to detail 

• Strong verbal and written communication skills

• Excellent organizational skills

• Problem-solving and dispute-resolution abilities

• Can do attitude and strong time management skills 

#LI-DR2 

Basic Requirements

• Ability to support the business in different time zones

• Excellent verbal and written communication skills in English. Any additional language will be an added advantage.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.