John Hancock is transforming our Long-Term Care business to help our customers age in place and receive the care that they need.  This team focuses on providing access to high-quality and affordable long-term care providers to our customers when they need it. The LTC Preferred Provider Product Owner will be focused on supporting the execution of our long-term care preferred provider strategy and building Provider capabilities to better support our Providers.  The LTC Preferred Provider Product Owner will act as the voice of the business and the voice of the customer, representing and driving business needs across multiple delivery teams to ensure business and end-user satisfaction. 

This role helps define and contribute to the realization of the Preferred Provider Network strategy, vision, and key results (defined by OKRs) by aligning and prioritizing business goals and key activities to achieve key results.

•    Focuses on tactical delivery of key activities, aligned to the LTC Customer Care Transformation

•    Drives the strategy, planning and delivery of key capabilities for Long Term Care Providers at the squad level

•    Collaborates closely with business stakeholders and third-party partners to achieve squad-level outcomes for business priorities & initiatives

What we are Looking For:

• Curious and data-driven individual who focuses on outcomes vs. output
• Anyone who has long-term care or healthcare experience, especially in the area of working with or for providers who offer geriatric care services (Home Health, Assisted Living, Skilled Nursing, etc.)
• Experience building digital capabilities such as finding providers and claims management

The Product Owner's primary responsibilities can be divided into three categories and may cross multiple squads. This role directly reports into the Preferred Provider Lead.

Position Responsibilities:

Individual Accountabilities: 

• Responsible for business outcomes aligned with segment/global priorities for the Long-Term Customer Care Transformation, this role acts as the voice of the business and customer to ensure satisfaction and drive prioritization decisions.
• The individual maintains a firm understanding of business, customer needs, relevant personas, and customer journeys to advocate for ideal experiences.
• They keep up-to-date with industry and competitive trends to assist in planning and accurately convey the perspective of the customer/partner in user stories.

Value/Backlog Management:

• Drives the strategy, planning, and delivery of key capabilities aligned with the Value Stream customer journey, including features at the squad level, and leads the squad(s) to ensure value creation for the business, customers, and end-users by managing the squad backlog and prioritizing high-value work.
• Collaborates with squad(s) to define hypotheses, conduct experiments, and analyze data to make informed decisions on user stories that guide delivery direction.
• Builds and prioritizes the user story backlog, ensuring it is visible and understood by all members, incorporates feedback from various sources, and accepts completed user stories by ensuring they meet the definition of done.

Squad Alignment & Communication:

• Provides coaching support for agile practices and product content knowledge, effectively communicating desired outcomes for current and future capabilities.
• Leads or assists in demonstrations of squad outputs, contributes to the value stream roadmap, and drafts squad-specific objectives and key results (OKRs) aligned with the Preferred Provider Strategy.

Key Shared Accountabilities:

• Shares accountability with the Head of the Preferred Provider Network, Experience Strategist, and all Product Management roles for addressing customer needs, validating solutions, and improving user experiences.
• Collaborates with IT, HCD, and Product Management to continually uncover difficulties and opportunities to ensure the continuous delivery of the highest value outcomes.
• Shared accountability with Scrum Master for delivery of measurable business value, delivery lead to define and continually improve the work intake and prioritization process within the value stream squads and for alignment on release strategy and release content with pertinent team members
• In instances where there is no Scrum Master, the Senior Product Owner may assume and/or share certain responsibilities normally associated with the Scrum Master. These responsibilities may be shared or owned on a rotational basis with other members of the squad.

Required Qualifications:

• Minimum of 2-5 years of experience in a business role
• Understand flow of work from intake to release with an eye toward optimizing squad work in progress, clearly communicating priorities for upcoming work, and maintaining alignment to value stream level OKRs.
• Need to have coaching attitude and abilities, enabling team members in defining solutions, and delivering to outcomes.
• Engagement of squad members to collaborate, promote ownership and accountability of tasks, and maintain continuous improvement attitude.
• Stakeholder management and communication skills in defining outcomes, communicating progress, and facilitating planning meetings.
• Good level of knowledge and understanding of area of practice, knowledge of the business and digital enterprise enablement technologies and practices
• Knowledge of Salesforce Health Cloud and Adobe Analytics is a plus

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

#LH-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Primary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$68,475.00 USD - $114,125.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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Company: John Hancock Life Insurance Company (U.S.A.)