Job Responsibilities:

• Lead HeartFlow’s implementation process for integrating our technology into new customer accounts.
• Manage implementation projects for new products or features to the commercial team and customers.
• Provide end-user and commercial team training on HeartFlow products and CT data requirements to customers in accordance with specific training plans. Provide clinically-relevant and technical information and solutions in response to inquiries regarding use of HF technologies.  
• Document and track customer feedback, training, complaints, and resolutions in HeartFlow’s Customer Relationship Management system and help improve knowledge base for customer issues
• Work with all internal stakeholders to improve the quality of customer support by studying, evaluating, and re-designing appropriate processes. 
• Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth.
• Respond to urgent, escalated technical issues from our customers or commercial team.
• Field based position with up to 70% travel.

Skills Needed:

• Positive, energetic personality, comfortable in front of groups/customers.
• Customer-focused and highly adaptable mentality.
• Excellent problem solving ability, especially under pressure.
• Knowledge of hospital operations and hospital implementation of new technologies.
• Excellent verbal and written communication skills.  Ability to cater communication to a wide range of technical, clinical, and cultural backgrounds. Professional etiquette.
• Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds. Ability to delegate and manage goals and activities of other employees.
• Knowledge in at least one of the following:
  • Digital health technologies
  • Healthcare IT, such as PACS, EMR, CVIS, HIPAA requirements and PHI protections
  • Healthcare management
  • Relevant health industry experience for integrating new technologies

Educational Requirements & Work Experience:

• BS, MS, or other relevant education in engineering or sciences
• 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience.
• Prior experience working in digital health, healthcare, or a regulated environment preferred

This position has an estimated base salary of $100,000 - $120,000, discretionary commission-based earnings, and stock options.