Job Description:

The General Clerk III duties involve a wide range of support activities inside our operations, from coordinating meetings to maintaining our employee database to assisting with recruiting and payroll activities. An important part of this role will be to act as the liaison between operational management and employees, ensuring smooth communication and prompt resolution of requests and questions. Works with management to ensure applicable safety and quality standards are met. Maintains as well as up-dates company’s and customer manuals and documentation. Develops and maintains good relations with customers and airport authorities. Will liaise with other members of management team to handle request and queries of Senior and executive management. This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Must be able to work independently and as part of a team. 

Duties and responsibilities

• Provide clerical and administrative support to location management team
• Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and location management
• Manage the front desk and lobby area, greet and assist general public with all inquiries & controlling traffic through the office
• Answer and properly route phone calls, recording messages when necessary
• Answering customer questions, providing information, taking and processing orders and addressing complaints
• Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
• Coordinate and set up company meetings, luncheons, presentations, etc. Plan meetings and take detailed minutes.
• Maintains accurate and up-to-date personnel files, records, and documentation. Ensure that all required documents are collected and filed appropriately.
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc)
• May assist with employee requests regarding human resources issues, rules, and regulations
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
• Assists with generating spreadsheets for billing purposes.
• May assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks.
• Conducts or assists with new hire orientation.
• Properly direct employee complaints. Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.
• Assists with generating badging applications for employees requesting new and renewal badging paperwork. (if required by location)
• Support in recruiting efforts for open job requisitions.
• Organize hiring events and participate in job fairs to network with potential candidates
• Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, etc.
• Managing office inventory and working with vendors to ensure the regular supply of office materials. and research new deals and suppliers
• Develop and maintain a filing system
• May schedule all aspects of trips for executives and management
• Maintain strict confidentiality of candidate and employee information
• Comply with all safety, security, compliance and quality standards and procedures.
• Other duties as assigned

Qualifications

• Must have 3 to 5 years of prior General Clerk II or Administrative Assistant experience required
• Must possess the ability to read, write, fluently speak and understand the English language. Bi-lingual is preferred (Spanish/English).
• Must meet all requirements to receive required airport SIDA badge and Customs Seal, including successful completion of a background check and ten-year work history.
• Superior interpersonal and communication skills. Advanced decision making and time management skills required.
• Advanced Microsoft office skills (Excel, Word, and Outlook).
• Detail oriented, strong analytical skills, ability to detect inconsistencies in data, and ability to work with minimal supervision.
• Excellent organizational skills with attention to detail and ability to multi-task
• Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
• Ability to deal with conflict
• Knowledge of office management systems and procedures preferred
• Working knowledge of office equipment, like printers and fax machines
• Employee must be internet savvy.
• Experience with social media recruiting preferred
• High school diploma or GED required. Associate degree preferred
• Must be 18 years of age or older.
• Previous aviation industry experience preferred.

Schedule of Hours

Alliance Ground International operates twenty-four hours a day seven days a week in three operational shifts, AGI requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, or additional flight activities. Applicants must be able to work on weekends, (Friday, Saturday and Sunday) and/or holidays as required.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.