Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description:

The Resource Industries Sales, Services & Technology team is looking for a Senior Account Manager primarily for the mining and quarry industries. This position is located in Almaty, Kazakhstan. As a Senior Account Manager at Caterpillar, you will be directly responsible for working with customers, Cat Dealers, and internal Caterpillar business partners to develop solutions that solve customer problems related to their mining and quarry mobile equipment fleets.  The primary goal is to gain customer acceptance via signed contracts adding to individual and team Total Contract Value (TCV) goals.  This position directly supports Caterpillar’s services strategy among many other corporate growth initiatives.

What you will do:

The key role of this individual contributor position is to gain Total Contract Value and embed the JSS business model with our dealer partners contributing to incremental Machine, Parts, and Services Sales for the greater Caterpillar enterprise and Dealer Network.  The industry focus includes regional and global mining surface and underground operations.

The first 6 months you will focus on:

• Alignment with Cat Dealer and internal Cat account management partners on targeted accounts.

• Engaging Dealers through relationship skills and corporate platforms

• Identifying new customer prospects with each of the dealers in your area of responsibility and developing those prospects into opportunities.

Annual work-related activities to accomplish TCV and SMART goals include:

• Completing in-depth machine application and commercial assessments of the customer's site and business operations.

• Designing appropriate solutions proposals to improve the customer's bottom line.

• Working with Cat Dealers and internal Caterpillar business partners (i.e. product groups, Sales Support team) to spec and price the equipment for fleets.

• Negotiating and closing Job Site Solutions contracts with customers and dealers.

• Growing a profitable portfolio of customers.

• Maintaining and nurturing existing customer relationships within current contracts.

What You Have:

Key Skills For Your Successful Assignment:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors, supported with excellent knowledge of English language.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Analytical and problem-solving skills: Ability to assess complex situations, identify key issues, and develop effective solutions. Capable of analyzing data, recognizing patterns, and applying logical thinking to overcome challenges and improve processes.

• Time management skills: Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities effectively. Demonstrates strong organizational abilities and the capacity to work efficiently under pressure while maintaining high-quality results.

Additional Requirements:

• Bachelor's Degree in engineering or business or International Equivalent or 8-10 years of progressively responsible job-related experience

• 5+ years Direct Field Experience working with/for Dealers and/or Customers.

• Prior Mining Experience

Top Candidates will also have:

• Sales and negotiation experience with mining customers

• Broad mining equipment, industry, and application knowledge

Travel requirement: regional travel, up to 50% of the time.

Additional Information:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. ​

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.​

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html​

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Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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