• Working Hours : 12X5 Support with multiple shift & on call support

  Location: [Cyberjaya & KL ]

  Department: Field Services

  Reports To: Department Lead

  Job Summary:

  The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service
   

  Key Responsibilities:

  • Travel to customer sites to install, troubleshoot, and repair equipment and systems.

  • Diagnose and resolve technical issues efficiently and effectively.

  • Perform preventive maintenance to ensure optimal performance and longevity of equipment.

  • Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.

  • Communicate effectively with customers to explain technical issues and solutions.

  • Train customers on the proper use and maintenance of equipment.

  • Maintain accurate records of service activities, including work performed, parts used, and customer interactions.

  • Generate service reports and update maintenance logs.

  • Provide feedback to management on recurring issues and potential improvements.

  • Adhere to all company and industry safety standards and protocols.

  • Ensure all work complies with regulatory requirements and company policies.

  • Maintain a clean and organized work environment at customer sites.

  • Work closely with the technical support team and other departments to resolve complex issues.

  • Communicate effectively with the Field Service Manager and other team members.

  • Participate in regular training and development programs to stay updated on new products and technologies.

• • Strong technical and problem-solving skills.

  • Excellent verbal and written communication skills.

  • Proficiency with diagnostic tools and software.

  • Ability to read and interpret technical manuals and schematics.

  • Strong organizational and time-management skills.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.