Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, every one of our 110,000 outstanding individuals has a distinct narrative to share. Come aboard and support our distinctive objective! Empowering our clients to improve the world's health, cleanliness, and safety.

Joining the Thermo Fisher Scientific team means contributing to vital causes such as cancer research, environmental protection, and food safety, with support for your career growth.

Job Title: Sales Support Associate - Scientific

Position Summary:

The Sales Support Center aids our commercial sales team by promptly addressing inquiries from Territory Managers, Product Specialists, and Sales Specialists.

In this role, you will handle crucial duties and ensure timely and accurate responses are provided to customers or the requesting individual.

Your role includes optimizing processes, removing bottlenecks, and leading a queue in Salesforce.com to boost customer responsiveness at Thermo Fisher Scientific.

Key Responsibilities:

• Offer initial assistance to the field sales team by addressing their customer inquiries regarding quotations, product details, standard pricing, and stock availability queries.
• Coordinate the despatch of equipment orders, communicating with collaborators, such as Customers, Couriers, Warehouse, and Third Party Service Providers to ensure smooth delivery of sensitive instrument orders.
• Liaise with the commercial teams to ensure transparency on your activities with the customer and communicate any action or follow up required.
• Utilise Salesforce.com for recording of sales support activity.
• Facilitate the ‘goods on approval’ process and maintain accurate records to ensure process compliance.
• Coordinate the return of goods process (return authorisation).
• Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements.
• Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems.
• Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments.

Frequent Contacts:

Internal

• Account Managers, Product Experts, Sales Specialists
• Customer Service
• Finance and Accounts Receivable/Payable Team
• Supply Chain

External

• Customers

Minimum Requirements/Qualifications:

• Science degree and/or related experience
• Previous sales or customer service experience
• Meticulous attention to detail
• Passion for providing outstanding customer service and achieving results through others
• Excellent social, written and verbal skills
• The capability to think creatively
• Able to handle fast-paced environment and work to tight deadlines
• Strong interpersonal and time management capabilities
• Able to prioritise work

Skills and Attributes

• Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results
• Ability to handle pressure and achieve desired outcomes
• Strong proficiency in Microsoft Office suite, adept at acquiring new skills and adapting to different software tools as vital for the role

Other Job Requirements:

• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Thermo Fisher Scientific is an EEO/Affirmative Action Employer