🔒 Unlock Peace of Mind with ADT Security 🔒

Join our dynamic team at the heart of Manchester's Customer Support Centre and become the frontline hero for ADT Security customers. As a Customer Service Advisor, you'll be the reassuring voice our clients rely on, guiding them through everything from account intricacies to technical troubleshooting with expertise and empathy.

Working Hours:

This is a part-time role with various shift options available, including flexible days and weekends, based on business needs. Schedules are provided 5 weeks in advance.

Your Impact:

• Forge lasting relationships with customers, ensuring every interaction is marked by unparalleled service and support.

• Dive deep into our product suite, becoming a trusted brand ambassador equipped to navigate any challenge.

• Thrive in a collaborative environment where ongoing training, skill diversification, and boundless career growth opportunities await.

Why Choose Us?

• Competitive salary and comprehensive benefits package, including paid holidays, sick pay, and life assurance.

• Access to a range of employee perks, from discounts on high street brands to special rates on Johnson Controls security products.

• Extensive training resources and support for continuous personal and professional development.

• Embrace our commitment to safety through our Zero Harm policy and foster inclusivity through business resource groups.

Your Journey:

• Handle customer inquiries with expertise, adhering to established procedures and protocols.

• Empower customers with guidance on security system operation and testing.

• Facilitate seamless engineer visits by coordinating bookings and communication.

• Maintain meticulous records and ensure accurate data entry into our systems.

• Immerse yourself in our company values and culture through ongoing training initiatives.

Who We're Looking For:

• Customer-centric individuals with a proactive, can-do attitude.

• Ambitious learners eager to grow within our dynamic organization.

• Exceptional telephone etiquette and communication skills.

• Strong attention to detail and proficiency in written and spoken English.

• Basic IT literacy required; prior contact center or customer service experience preferred.

At ADT Security, we're not just securing homes and businesses; we're empowering careers. Join us in delivering peace of mind to customers around the globe. Apply today and unlock your potential with ADT Security.

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