Part-Time Customer Service Advisor

Hours: Please note that this is a part-time role requiring you to alternate shifts. The schedule follows a rotating pattern and will vary each week .

Are you ready to bring your customer service skills to a team that values growth and collaboration? At ADT Security, we're looking for a dedicated part-time Customer Service Advisor to join our Newton Heath office. This is a fantastic opportunity to support our customers and be part of a company with a strong commitment to employee development.

Your Impact:

• Build and strengthen relationships with customers, ensuring every interaction reflects ADT’s commitment to exceptional service.

• Act as a brand ambassador, providing clear and compassionate guidance to address customer inquiries.

• Thrive in a supportive environment with comprehensive training and resources to grow your skills.

Why Apply?

• Competitive pay with pro-rata benefits, including paid holidays, sick pay, and life assurance.

• Enjoy employee discounts on high-street brands and exclusive rates on Johnson Controls security products.

• Access extensive training resources and career development opportunities within a collaborative team.

Your Role:

• Respond to customer queries accurately, following set guidelines and procedures.

• Assist customers with troubleshooting their security systems and provide operational support.

• Schedule engineer visits and ensure clear communication throughout the service process.

• Maintain accurate customer records and ensure data integrity within our systems.

• Participate in ongoing training initiatives and immerse yourself in ADT’s values and culture.

Who We're Looking For:

• A customer-oriented individual with a proactive, positive approach.

• Excellent communication skills, both written and verbal, with solid proficiency in English.

• Strong attention to detail and basic IT literacy.

• Previous experience in customer service or contact centres is a plus.

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