Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve monitoring system performance, addressing incidents, and collaborating with cross-functional teams to ensure seamless service delivery. You will engage in proactive problem-solving and contribute to the continuous improvement of operational processes, ensuring that all systems function optimally and meet the needs of the organization and its clients. Key Responsibilities: Act as the primary point of contact for all P1 and P2 incidents affecting applications and infrastructure. Lead and coordinate incident response activities across cross-functional teams (development, operations, network, security, etc.) to resolve critical issues swiftly. Drive root cause analysis post-incident and facilitate the implementation of corrective actions to prevent recurrence. Maintain continuous communication with stakeholders, including executive updates, until incidents are resolved. Ensure accurate documentation of incident timelines, actions taken, and resolutions in incident management tools. 24/7 coverage for critical incident management role Monitor and analyze incident trends to recommend improvements in processes, tools, and response strategies. Collaborate with Change Management and Problem Management teams to enhance overall IT service reliability. Escalate unresolved incidents according to defined escalation protocols and service level agreements (SLAs). Qualifications: Proven experience in incident management or critical incident response in IT environments, preferably in applications and infrastructure. Strong understanding of IT infrastructure components (servers, networks, databases, cloud platforms) and application architectures. Excellent problem-solving and crisis management skills. Outstanding communication and stakeholder management abilities, capable of leading cross-functional teams under pressure. Experience with ITSM tools (e.g., ServiceNow) and incident tracking/reporting. Ability to work in a 24/7 on rotation. ITIL certification is a plus. Experience with cloud platforms (AWS, Azure, GCP) and monitoring tools (e.g. Splunk) is advantageous

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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