Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : ServiceNow Custom Application Creation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow Custom Application Creation system. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running smoothly. Your role will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring client satisfaction and maintaining the integrity of our systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist clients in troubleshooting and resolving technical issues with the ServiceNow Custom Application Creation system. - Collaborate with cross-functional teams to identify and implement system enhancements and improvements. - Provide training and support to end-users on the ServiceNow Custom Application Creation system. - Document and maintain accurate records of client issues and resolutions. - Stay up-to-date with the latest industry trends and best practices in ServiceNow Custom Application Creation. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Custom Application Creation. - Strong understanding of IT Service Management principles and practices. - Experience in designing and developing custom applications in ServiceNow. - Knowledge of JavaScript, HTML, CSS, and other web technologies. - Experience with ServiceNow workflows and automation. - Good To Have Skills: Experience with ITIL framework and IT Service Management tools. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow Custom Application Creation. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.