Role Responsibilities 
 
As a key member of Western Union’s Settlement Operations team in Santa Ana, Costa Rica, this role supports daily and monthly settlement accounting activities, ensuring accurate and timely transaction processing. The Senior Associate, Settlement Operations position assists with reconciliations, helps resolve exceptions, supports operational requests, and participates in settlement-related projects while following established controls and financial regulations. 

• Execute accurate, valid, and timely sub-ledger reconciliation, cash reconciliation and application, ensure proper settlement transactions, open items follow up, settlements accounting investigations, and compiling segments of subledger monthly closings.  

• Performs tasks related to reconciliation and analysis of invoices, cash movements, accounting bookings, to ensure company subledger accounts are properly reconciled and supported for monthly certification, which also includes analysis and attention to details to be able to handle the investigations properly. 

• Communicate with various business partners daily, to find and solve problems, escalating issues, and following up with management as necessary. 

• Assist in the preparation of standard and specialized audit supporting reports. 

Role Requirements 

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. 

BENEFITS AND OTHER DETAILS  

Benefits  

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• “Asociación Solidarista” 

• In house company doctor services 

• Transportation services options 

• Referral Program award 

• Employee Resource Groups (ERG) and committees to volunteer with 

• Pan American Medical and Life insurance 

• Cafeteria Discounts 

Other Details  

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected]. 

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.