Health Operations/Educational Resources Analyst

Austin, TX (Location is non-negotiable)

Position Summary: The Health Operations/Educational Resources Analyst will play a pivotal role in enhancing the efficiency and effectiveness of our provider enrollment processes. This position is responsible for facilitating comprehensive training programs, including nesting, cross-training, and desk-side shadowing for enrollment staff. The analyst will also support enrollment staff by addressing processing questions and maintaining up-to-date work instructions for Provider Enrollment department.

Key Responsibilities: 

• Design and deliver training sessions on provider enrollment processes, focusing on nesting, cross-training, and desk-side shadowing

• Develop training materials and resources to support staff learning and retention

• Assess training effectiveness and make improvements based on feedback and outcomes

• Act as a point of contact for enrollment staff, providing guidance on processing questions and challenges

• Collaborate with the enrollment team to identify areas for improvement in processes and training

• Complete research requests as assigned within the specified due dates in order to improve daily processing of applications and or file maintenance transactions 

• Conduct targeted or specialized research and analysis as assigned within the specified due dates 

• Review and respond to escalation requests within the specified due dates; escalate to leadership as necessary 

• Maintain and update provider enrollment work instructions to ensure clarity, accuracy, and compliance with current policies

• Assist in the development of standard operating procedures (SOPs) related to enrollment processes. 

• Work closely with cross-functional teams to align training initiatives with organizational goals

• Communicate effectively with staff to foster a supportive learning environment

• Stay informed about Medicaid Provider Enrollment processes and error trends in provider enrollment to enhance training programs. 

• Gather and analyze data on training outcomes and staff performance to drive improvements. 

• Perform trending and root cause analysis on data to identify training or enhancement needs 

• Make recommendations to management to improve efficiency and effectiveness of current manual processes through systemic modifications 

• Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements 

• Perform other duties as assigned by leadership 

Basic Qualifications

• Minimum of 1 year of Provider Enrollment experience  

• Minimum of 1 year of Microsoft Office Suite experience 

Preferred Qualifications 

• Training and Education background in healthcare/provider enrollment 

• Microsoft Office to include Excel (VLOOKUP)

• Experience in Process Improvement  

Professional Skills 

• Critical Thinking 

• Strong written and verbal communication skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 04/05/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location                                Hourly Salary Range

California                                           $23.13 to $49.57

Cleveland                                            $21.39 to $39.66

Colorado                                            $23.13 to $42.84

District of Columbia                         $24.62 to $45.63

Illinois                                                 $21.39 to $42.84

Maryland                                           $23.13 to $42.84

Massachusetts                                  $23.13 to $45.63

Minnesota                                         $23.13 to $42.84

New York                                           $21.39 to $49.57

New Jersey                                        $24.62 to $49.57

Washington                                      $24.62 to $45.63

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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