Summary

Leads the Event Services department including Event Manager, Event Coordinator, Guest Experience Manager, Event Security, 24-hour security, Sheriff’s officers, and stagehands. Additionally, oversee 3rd party subcontractors including 24-hour on-site security at INTRUST Bank Arena, event/t-shirt security, show runners, and EMS while ensuring safety and security of facility on event days and non-event days.  Provide support to Capitol Federal Amphitheater as requested.

Responsibilities:

• Serve as event lead for specific events as needed.

• Assign event leads and Manager on Duty on an on-going basis and distribute monthly event calendar.

• Plan, organize and assign assignments for the Department personnel including Event Manager, Guest Experience Manager, and security account managers.

• Ensure successful event coordination activities by supervising and training event staff.  

• Be a resource for event coordination, services, and event staffing, Manager on Duty schedules, security, crowd and risk management, law enforcement, fire, and safety personnel; and ADA compliance.

• Ensure Event Services departmental expenses and contracted labor involved with all events is submitted timely per each event.

• Prepare estimated annual department budget along with capital requests.

• Coordinate with marketing department all media entry into the building before, during or immediately following events.

• Maintain our brand image and generate positive public relations with guest and staff.

• Negotiate sales and other services the facility may be able to provide for events and work closely with GM, Director of Sales, and the Booking Department.

• Develop operating procedures customized to the specific needs of the facility and consistent with the goals and objectives of the client, venue and ASM Global.

• Manage, coach and counsel subordinate supervisors who oversee employees in various functions. 

• Attend weekly director meetings.  Conduct quarterly security committee meetings, weekly production meetings, department meetings and event security meetings to discuss procedures, problems, and changes.  Develop and maintain a harmonious working relationship with all facility departments. 

• Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.  Develop program to train all employees on fire/life safety and emergency procedures.

• Implement procedures within the department to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.

• Authorize the requisition of equipment and supplies within budget guidelines.

• Assist in the preparation and negotiation of service agreements for event services security, event staffing, IATSE (stagehands), and other agreements as needed.  Review contracts for compliance with event and/or government specifications and suitability for occupancy.

• Act as liaison between IATSE and the venue and assist however needed in contract negotiations and on-boarding of IATSE to ASM Global payroll.

• Act as liaison between tenants, facility contractors and county emergency personnel as needed.

• Develop and implement emergency procedures, and safety and risk management policies.

• Assist in the preparation and implementation of our internal employee training.

• Responsible for organizing and leading self-promoted community events.

• Assist as needed and/or lead First Aide/CPR/AED training for all full-time staff and supervisors, including third party event partners.

• Lead Active shooter, bomb threat and severe weather training along with tabletop discussions.

• Lead venue security committee and participate in safety committee.

• Work with Events Department staff to schedule and coordinate K-9 units for bomb detection sweeps as requested.

• Serve as facility liaison with all local emergency authorities and coordinate and encourage on-site trainings.

• Work extended and/or irregular hours including nights, weekends and holidays as needed.

• Support ASM Global at Capitol Federal Amphitheater by providing event-related support both for advance calls and day of show, along with possible setup and teardown of events.

• Position requires the ability to work at all local ASM Global venues.

• Other duties as assigned.

Supervisory Responsibilities:

Directly supervise Events Team, Guest Experience, Security staff, stagehands, and event-related contractors. Carry out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications:

• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility. 

• Possess skills and experience in contract negotiations, business law, budget preparation, labor relations, purchasing procedures and supervising/training personnel.

• Engage in much decision making that is generally governed by procedure and guided by policy.

• Possess any licenses, certificates or training required by local, state, or national authorities for the operation of the equipment found in the facility.

• Operate equipment such as light trucks, pallet jacks, forklifts, or other light power-driven equipment.

• Operate a personal computer using Windows, Microsoft Office, event software and ABIMM for payroll.

• Operate portable radio and standard office equipment including phone, copier and fax machine.

• Follow oral and written instructions and communicate effectively with others in both oral and written form.

• Organize and prioritize work to meet deadlines. 

• Work effectively under pressure and/or stringent schedule and produce accurate results.

• Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.

• Be licensed and insured to operate a motor vehicle in the United States.

• Remain flexible and adjust to situations as they occur.

• Must be able to pass background/credit check.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions, as requested.

Education and/or Experience  

• Bachelor’s degree from accredited four-year college or university.

• Five to seven years related experience and/or training in the public assembly industry or combination of education and experience.

• Management experience, preferred, or supervisory experience.

• Experience working with 24-hour in-house security, preferred.

Skills and Abilities:

• Excellent communication and interpersonal skills and organizational ability. 

• Ability to anticipate problems and implement immediate corrective action.

• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.

• Strong orientation towards hospitality/customer service for entertainment industry.

• Effective supervisory skills.  Ability to deal effectively with personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.

• Experience with AutoCAD preferred.

• Proficiency in Microsoft Office including Excel, Word, PowerPoint, and Outlook.

Other Qualifications:  

• Ability to prioritize multiple projects and meet strict deadlines.

• Ability to work under minimal supervision.

• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours as needed.

• Must have professional attitude and appearance.

Physical Demands:

This position requires sitting, keyboarding, finger dexterity, ability to use radio (walkie talkie), walking, standing, stooping and may require lifting up to 55 lbs, substantial standing and walking.

NOTE:  The essential responsibilities of this position are described under the headings above.  These responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor