About Team:

Walmart is a multi-national, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At CCaaS Platform, we’re at the forefront of designing and deploying Walmart’s next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce average handle time in client-agent interactions.    

We are seeking a hands-on highly skilled and experienced Staff Software Engineer to join our team. In this technical role, you will report to the Sr. Engineering Manager in IDC. You will be responsible for developing the multi-tenant Contact Center Platform, as well as developing and maintaining enterprise-grade microservices, and pipelines. 

What you'll do: 

• Interact with Walmart engineering teams across geographies to leverage expertise and contribute to the tech community. 

• Engage with Product Management and Business to drive the agenda, set your priorities and deliver awesome products. 

• Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives. 

• Build, test and deploy cutting edge solutions at scale, impacting associates of Walmart worldwide. 

• Guiding team members and mentoring them to follow established practices for the delivery of solutions meeting quality, speed, innovation and create impact 

• Work with senior leadership and enterprise architects to chart out the future roadmap of the products 

• Participate in hiring and building teams to enable them to be high performing agile teams. 

• Interact closely for requirements with Business owners and technical teams both within India and across the globe. 

• Focus on reusability, frameworks, patterns and configurations tools for faster development and deployment cycles 

• You will work with engineering & product team to create high level and low-level designs, involve in design discussions and technical feasibility studies. 

What you'll bring: 

• 9 -14 years of experience in design and development of highly scalable applications and platform development in product-based companies or R&D divisions 

• Strong computer science fundamentals: data structures, algorithms, design patterns 

• Demonstrable experience in Java, Python, SpringBoot, including proficiency in Large Language Models (LLM)/GenAI technology like OpenAI API, ChatGPT, GPT-4 etc. 

• Experience on Cloud Architecture, Microservices Architecture and container technologies (Docker, Kubernetes, etc.) 

• Hands-on experience with event-based system processing such as Kafka 

• Experience in deploying solutions on any of these cloud platforms (Azure, GCP) 

• Working knowledge of SQL /No-SQL and database technologies (Cosmos DB, MySQL, Mango DB) 

• Work exposure on Agile methodologies and DevOps would be added advantage 

• Well versed with Testing frameworks like JUnit 

• Strong hands on development skills to prototype technical & innovative solutions 

• Ability to balance the long-term "big picture" and short-term implications of design decisions 

• Exceptional communication and interpersonal skills - including negotiation, facilitation, and consensus building skills; ability to influence and persuade, without direct control 

• Practitioner of Agile (Scrum) methodology. 

About Walmart Global Tech 
From entry-level to executive positions, Walmart provides limitless opportunities for growth and career development. Walmart started small, with a single discount store and the simple philosophy of selling more for less. Today, we are a growing technology-enabled company founded on the same values as our first store. We establish clear expectations, empower associates to manage their work, and hold ourselves and one another to a high standard. Walmart's scale enables us to have an. No other company has the reach of Walmart, with 2.3 million associates worldwide and over 230 million weekly customers. Walmart is reshaping retail by investing in an expanding workforce. While technology is at the heart of our digital transformation, people are the reason we succeed and the force behind our innovations. We train our team in the skillsets of the future and bring in experts like you to help us grow. 

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits 

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits of maternity and parental leave, PTO, health benefits, and much more. 

Belonging 

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. 

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. 

Equal Opportunity Employer 

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people