Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 million people.

We are looking for an entrepreneurial individual, with excellent customer relationship and business acumen to manage and grow our health plan customers.  You should be a subject matter expert on national & regional health plans and third party administrators across fully insured, self insured, and Medicare/Medicaid lines of business.  As a Sr. Customer Success Manager, you will be at the center of our mission, working directly with our health plan clients to drive initiatives forward.  The ideal candidate brings a passion to reverse type 2 diabetes, is self-motivated, with proven expertise navigating rapid change and approaching problems with creativity & curiosity.  

Responsibilities

• Manage the end-to-end client lifecycle for a growing list of health plan  partners — member adoption, account growth, and retention.

• Identify program goal & KPIs, and demonstrate Virta’s ROI to meet or exceed those goals

• Partner with patient marketing team to expand access, drive adoption and awareness within your book of business

• Build trusted & strategic partner relationships — align partner objectives with Virta’s clinical and economic outcomes 

• Develop client account plans and drive growth strategy— estimate lifetime value, define key goals/milestones, and make the appropriate investments to maximize your success.

• Advocate client needs/issues cross-departmentally, provide continual feedback to internal teams on client needs and pain points 

• Own a strategic area of Virta’s Customer Success practice, documenting our strategy and constantly iterating the team’s playbook(s)

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Own health plan book of business

• Get up to speed on the Virta Clinic, our company history and operations

• Build cross functional relationships with core internal stakeholders

• Shadow sales and customer calls to learn our processes and approach

• Assist with customer onboarding and project management

Must-Haves

• 7-10 years experience working within a health plan, or as a client success or partner manager role with a health plan. 

• Strategic thinker and self-starter - able to proactively identify opportunities and execute to maximize value for the client value and drive growth  

• Build effective relationships with internal team members and external stakeholders, executives, and individuals up and down an organization.

• Ability to simultaneously manage and prioritize multiple projects and customers, keeping all stakeholders updated on expectations.

• Comfortable in fast-paced and rapidly-changing startup environments. 

• Strong written and verbal communication skills, detail oriented and analytical.

• Passionate about bringing the Virta Treatment to those who need it most.

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $$110,925 - $130,500.  Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

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