At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Benefits Specialist is responsible for supporting the administration of associate health, welfare, and retirement programs, including health insurance, life insurance, retirement plans, and leave of absence. This role reports to the Benefits Manager and is part of the Total Rewards team.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

Benefits

• Assists with the administration of comprehensive benefits program, including medical, wellness, dental, vision, disability, life, flexible spending account, retirement, and auxiliary plans.
• Support annual open enrollment process.
• Review open enrollment elections for accuracy and timely completion, audit for supporting documents.
• Review new hire and QLE elections for accuracy and timely completion, audit for supporting documents.
• Process monthly benefit invoices, submitting for payment to Accounts Payable.
• Provides timely and clear communication for associate or manager questions and concerns regarding benefits.

Leave of Absence

• Provides direction to associates for application steps for the organization's leave programs, including parental leave, medical or disability leave, military leave, or unpaid leave, and coordinates with third-party leave of absence vendor as needed.
• Records leave of absence and return to work in HRIS in collaboration with HR team members to ensure accurate data.
• Ensures compliance with internal and external policies and regulations.

Other

• Responsible for maintaining several shared emails for the team, responding or delegating as appropriate to provide a high level of custom service.
• Generates reports as needed, distributes
• Completes audits of benefits data for data integrity.
• Communicate actively with Accounting, Finance, Operations, HR and other departments to review cross-departmental impacts and reconcile data sharing.
• Assists employees in understanding the organization’s benefits offerings and acts as a liaison between the organization and third-party benefits providers.

Education / Work Experience

• 3-5 years of benefits, or human resources experience OR equivalent combination of education and/or experience
• Degree in Business Administration, Management, Finance, Accounting, Human Resources, or other closely related field

Required Licensure, Certification, etc.:

• PHR/SHRM-CP a plus, not required.

Knowledge:

• Sound knowledge of the regulatory and legislative imperatives and impacts related to Total Rewards programs (FLSA, ERISA, HIPAA, etc.).
• Fundamental knowledge of the principles, practices, and procedures of Human Resources Management.
• Knowledge of privacy laws and regulations.
• Understands Towne Park’s business goals and works to ensure all activities are in sync with company direction.

Skills:

• Strong attention to detail and analytical and problem-solving skills.
• Basic analytical skills with interest in developing analytical skills.
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel – skilled, Word, and Outlook), the internet and various HRIS applications (previous Workday or similar HRIS System experience preferred).
• Excellent written, verbal, and interpersonal communication skills, and strong customer service skills.
• Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company.
• Ability to maintain strict confidentiality related to associate and client information.
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
• Excellent time management skills with a proven ability to meet deadlines.

Authority to Act:

• Performs duties independently with moderate supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but the associate may be exposed to inclement weather and varying degrees of temperatures on occasion. Working extended hours may be required as needed.