About Abbott

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 110,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Job Description

Define, implement and support globally standardized Customer Service and European Distribution Center related Supply Chain processes through Project management, Change management and Lean thinking

Support the future growth of the organization by facilitating fast cross-functional change opportunities through increased process efficiency, quality, and transparency

Ensure maintenance and continuous improvement of the business systems, aligned with corporate ERP strategies

Role and Responsibilities

Project Management (LEAN Six Sigma)

• Setup of project planning, close follow-up on identified actions and implementation
• (Global) Coordination of a cross-functional project team
• Set up regular checkpoints with management to report on progress and align on direction of the project
• Risk assessment and Solution management

Business and system analysis:

• Create operational efficiencies through automation (for master data management, transactional processing, and reporting) and guarantee integration of new business requirements into ERP, BPI supported Automation tools, MES (Manufacturing Execution System), and other systems:
  • Compose business requirements for enhancements to SAP, BPI supported Automation tools, MES, and other systems
  • Independently pull and interpret data as a basis for data-driven business cases
• Guarantee correct interpretation of business requirements by IT teams and other functional areas by ensuring close follow up and interaction with respective teams
• Execute provided test scripts related to fixes and enhancements and assess results
• Assist departments cross-functionally in aligning business processes with SAP, BPI supported Automation tools, MES, and other functionality

Implementation of new or changed business processes:

• Ensure a smooth implementation of the project deliverables into the business through change management and follow up on adoption success rate through identified reporting/KPI
• Develop and maintain training material for local and central use
• Organize process and SAP training for end-users within supported departments

Service function related to business processes and systems:

• Independent handling and coordination of requests and inquiries from supported departments (including investigation, testing and feedback to initiator), ensuring timely order to billing completion
• Periodical country visits to Abbott affiliates assisting in training, process analysis and business process improvements
• Maintain interaction with L2 and L3 SAP support teams

• Guarantee month-end support to Customer Service
• Incorporate support of new processes as a result from completed projects

Data maintenance and analysis:

• Master Data - Timely and accurate set up and in coordination with all relevant stakeholders (e.g., Material Master, Product Partner Range, …)
• Monitor the ERP, BPI supported Automation tools and MES, guaranteeing data integrity of the system database. Take corrective and preventive action based on monitoring activity and pre-defined KPIs
• Prepare and validate product traceability lists

Internal organization:

• Ensure consistent service is provided to users by keeping all team members up to date on ongoing activities and establishing training within the department
• Onboarding of new colleague within the department
• Team representation in cross-functional meetings