About the team

Our mission is to give people the power to unlock life’s next chapter by building a seamless and convenient home shopping experience.

The Customer Engineering and Services team is responsible for building the dream, shop and connect customer experiences across all sites and apps for Zillow Group. We’re building a best-in-class real estate experience that is fundamentally changing the way people move. We are helping our customers make meaningful progress as they shop, buy, sell or rent with/to Zillow.

We partner with several teams across the company and ensure that the latest engineering advancements are deeply integrated into the experience. In our work together, we aim to be smart, humble, hardworking, diverse, and collaborative. Come be the newest member of our team!

About the role

Zillow Group is seeking a highly skilled and experienced Principal Technical Program Manager to drive and lead large-scale initiatives that span across organizations. You’ll help build complex online environments visited by hundreds of millions of unique monthly users. You will work closely with leadership, teams, and stakeholders to define strategies, facilitate planning, and oversee the execution of key projects. The Principal Technical Program Manager will play a pivotal role in managing the end-to-end delivery of products, from design through development to release. We need a hands-on “do-er”, which means you will be comfortable driving change, developing strategic technical initiatives, while being able to dive deep through the use of data when vital.
 

Responsibilities:

• Define strategic initiatives, plan efficiently, and execute projects that cut across different departments within the organization.
• Collaborate with leadership and teams to ensure successful delivery of products by translating product requirements into technical specifications.
• Identify risks and opportunities in technical strategies, architectures, and engineering organization structures.
• Create and deliver functional specifications or core building blocks for complex projects to Principal Engineers and dev managers.
• Develop strategic visions for technical-led initiatives and drive innovation across the organization.
• Recommend system architecture and design approaches within the program domain by understanding workflows, APIs, runtime characteristics, and maintenance requirements.
• Beyond being successful, you’ll thrive if you relish crafting clarity from ambiguity (at a company-level) and you take pride in driving complex cross-team programs while aligning to company and engineering strategy.
• Drive process improvements, foster cross-team collaboration, and lead organization-wide initiatives for enhanced efficiency and consensus.
• Collaborate with Product and Engineering on scoping, sizing, and prioritization of business objectives.
• You’ll also own lightweight agile ceremonies for the core engineering teams that this role would partner with.
• Play a crucial role in delivering multiple team business goals and improving program-related metrics.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $167,100.00 - $266,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Solid technical skills with the ability to translate product requirements into technical specifications.
• Proven experience in executing large-scale initiatives and managing cross-functional teams and delivering with tight deadlines
• Demonstrated capability in identifying risks, opportunities, and recommending system architectures.
• Strong communication and leadership skills to drive consensus and process improvements.
• Experience working closely with Product Managers and Software Development Managers to achieve business objectives.
• Ability to ask the right technical questions, make appropriate trade-offs, and ensure project success.
   

Qualifications

• 8+ years of Technical Program Management experience with related technologies, including leading significant cross functional projects in mid-size or large companies
• 4+ years of hands-on experience building software solutions within current industry standard technologies
• 2+ years of experience leading dev teams to design/architect business software solutions
• A solid understanding of current web development technologies and service oriented architecture
• Outstanding oral and written communication skills, as well as the ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize tasks
• Strong business and technical vision (and the ability to communicate that vision clearly)
• Ability to handle multiple competing priorities in a fast-paced environment
• A deep understanding of software development in a team, and a track record of shipping software on time
• Exceptional customer relationship skills, including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet bold timelines with optimal solutions
   

Bonus Qualifications

• PMP or Project Management Certification
• Familiarity with building large scale solutions across many integrated and distributed systems, with great availability, performance, and security

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.