Strategic:

• Become a trusted advisor to customers

• Identify customer needs, propose solutions, and resolve problems

• Provide feature/ product enhancement input based on customer feedback

• Maintain and assume accountability for a culture of high customer service

Operational:

• Execute project work plans with a focus on timely completion & risk mitigation

• Track and report on assigned project aspects on a regular basis

• Configure and integrate products to customer specifications; deliver training

• Provide customer support assistance, as needed

• Revise and keep up to date, all project documents and systems of record

• Participate in team and customer meetings effectively

Skills & Experience Required:

• Bachelor or Master degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

• 2~4 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications

• Sound understanding of diagnostics laboratory workflows and related technologies

• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories

• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable

• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently

• Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet