At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Responsibilities:

• Respond to service/email/phone inquiries routed to Customer Support; solve customer’s inquiry in time
• Customer service orientation
• Excellent verbal and written communication skills in working with customers and others
• Research and investigate information quickly, view information from alternative perspectives and categorize information that may not easily be interpreted at a glance
• Navigate the internet effectively and be proficient in Microsoft Office
• Conflict management skills and ability to deliver difficult messages verbally
• Customer centric service orientation
• Positive team member
• Effectively respond to customer support queries and escalations
• Able to attend Bangkok office based training, events and requests to be onsite from the business as required by the company.

Required skills and experience:

• 2-5 years Customer Support Experience
• Ideally experience with escalations and/or investigations in a Customer Support role
• Ideally experience in a eCommerce, telecommunications, financial services or technology or insurances customer support call center type environment
• Experience providing phone and email support for customers
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Possess a strong process orientation including the ability to identify trends and opportunities for improvements
• Resilient, ability to work / multi-task under high stress and fast paced environment
• Strong team player who thrives working in a team environment
• Strong fluency in English Language and Thai Language.
• Proficiency in Microsoft Excel
• Bachelor degree

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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