• You are passionate about all things data an analytical mindset

• We are a high performing team, who get insights from data and provide support to business strategies and improvements.

• Together we can deliver an exemplary experience for our stakeholders and the Group. 

See yourself in our team:

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal customers.

As part of Wealth and Private, the Insurance Retail and Advice Partnerships Crew has end-to-end responsibility for CommBank’s partnerships with AIA, Hollard and Petsure.

We support the proprietary digital and frontline sales and service teams to meet our customers’ needs for Insurance and Retail Advice.

Do work that matters:

This role sits within the GI – Strategy & Incubation squad to ideate and implement solutions that engage and retain our existing GI customers through education, effortless renewals and claims processing, and outstanding customer service.

This role will give you the opportunity to work with dedicated, passionate, and highly knowledgeable leaders in the Insurance and Retail Advice field. If you enjoy working in a collaborative environment, high performing team that solves problems, and passionate about delivering customer outcomes with our partners while celebrating the wins then come and join us.

Key Responsibilities:

• Ensure the analytics group is providing in-depth, digestible and visual campaign analysis for all NBC campaigns in a timely manner.

• Assist Retention/Acquisition analytics and planning teams with various analytic projects.

• Support the leader in building a multi-year insights and analytics strategy.

• Assist with creation and management of analytics governance council.

• Working jointly with our external business partner – Hollard.

• Regularly liaising and collaborating with internal/external business stakeholders and partners to influence product design, features, pricing, and policy to ensure they meet our customers’ needs.

• Leveraging data analysis and “deep dives” to determine any risks and opportunities and recommend and implement actions to optimise the P&L, or customer outcome.

We're interested in hearing from people with:

Please note that we are interested in hearing from people who might not meet all the following criteria.  We are open to working with the right candidate to fill any skill gaps during your journey at CommBank. 

• Advanced skills in Transforming Data using SQL and solid in Graphic Visualisation using Tableau.

• Hands-on experience in Python is highly desirable.

• Strong communication, influencing and stakeholder engagement and management skills.

• Analytical and problem-solving capability with a risk mindset – ability to identify, assess and escalate any potential risks relating to change communications or future deliverables across Crews.

• Experience in Retail Banking and/or Wealth/Insurance would be advantageous.

• Proven ability to work independently while managing multiple streams of work, effectively prioritising and delivering to deadlines.

• Ability to work in a rapidly changing environment and navigate around ambiguity.

Working with us:

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

If you would like to hear more about this role, please apply now!

Advertising End Date: 24/11/2024