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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position communicates with customers to bring resolution to unpaid accounts. He/She works to improve cash flow, minimize delinquency, reduce Days Sales Outstanding, and limit bad debt exposure through customer interaction. This position identifies and prioritizes issues impacting payment. He/She overcomes customer objections regarding payments, assists them in understanding account terms, and uses payment options and negotiation skills to arrange payments.
 

Responsibilities:

• Contacts internal and external customers and vendors to gather inquiry details, provide resolution, and ensure customer satisfaction.

• Educates administrative groups on proper procedures and verifies adherence.

• Partners with various departments to resolve and correct payment/billing issues.

• Participates in implementation of new or improved processes to ensure proper usage and adherence.

• Communicates operational instructions to processing workgroups.

• Provides support to internal and external customers to address billing issues and provide requested reports.

• Oversees daily workflow.

Qualifications:

• Bachelor’s Degree or International equivalent - Preferred

• Bachelor’s Degree or International equivalent in Accounting, Finance, or a related field - Preferred

• Working knowledge of Microsoft Word, Excel, Access, and Outlook

• Willing to travel - Preferred

OTHER CRITERIA:

• This job is a grade 10D.

• Hours of Operation are subject to change: 8:00 am - 5:00 pm EST.

• Position is located in Scranton, PA.

• Must be currently located in the same geographic location as the job or willing to self-relocate.

• No Relocation assistance offered.

• Employer will not sponsor visas for position.

• Last day to apply for internal applicants is 11:59pm EST on 07/09/2026.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.