Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

 What are we offering you?

• Permanent full-time position with competitive remuneration

• Rewards & Recognition Program

• Discounted health insurance with Medibank

• Novated Leasing with Custom Fleet

• Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc

• Access to our Employee Assistance Program

Who will you be working with? This role reports to the Global Program Director.

Where is the position located? This is a full-time role based in Eagle Farm (QLD), Fountaindale (NSW)

What will your typical day look like?

• Point of contact for all customer support post system installation

• Manage the delivery of services across all customer SLAs, with accountability for SLA margin performance

• Facilitate periodic SLA Review meetings and escalate key issues and risks

• Monitor open support cases to ensure timely resolution and transparent communication of progress

• Proactively manage customer spares holding and provide advice regarding appropriate levels of managed stock

• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements

• Liaise with the sales department to win new business and increase sales

• Establish best practices

What do we want to know about you?      

• Bachelor's degree from an accredited university or college (or equivalent trade qualification or experience)

• Experience in a similar position with a focus on customer service

• Exceptional commercial skills and experience in management, delivery and growth of Service Level Agreements

• Strong people management skills, with demonstrated experience in developing / coaching team members

• Have a proven ability to develop efficient and consistent work processes and procedures

• Excellent oral and written communication skills, with a high level of attention to detail

• Excellent interpersonal skills with the ability to interface at all levels and functions

• A results-oriented, customer first attitude

• Strong organizational skills, entrepreneurial drive

• Willingness to break the mould and challenge norms where needed

• Flexible work hours to accommodate varying time zones

• Occasional travel to customer sites (including international regions)

• A current driver’s license is required

Application close on Friday 12th July but screening will start sooner, apply now!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.