State Street Investment Management Data, Analytics & AI Services (DAAIS) is seeking an experienced AVP, to join our Boston office. This role is responsible for the production maintenance & support and stability for critical data platforms at State Street Investment Management. The role manages daily operations, resolves issues promptly, and coordinates enhancement and data extract requests. The position also serves as a liaison among business users, technology, and downstream data consumers, ensuring compliance with regulatory and data governance standards.

Why This Role Is Important

Data platforms are central to State Street Investment Management’s ability to serve clients, meet regulatory obligations, and run daily investment operations. The AVP role in this space ensures these platforms remain stable, trusted, and continuously improving, while protecting the firm from unnecessary operational and regulatory risk.

Responsibilities:

Maintenance & Support

• Oversee and work with data platform development teams & Product Owners to perform triage, root‑cause analysis, remediation tracking, and stakeholder communication.
• Ensure SLA adherence, escalation discipline, and timely closure of production issues impacting business, clients, or regulators.
• Partner with L2/L3 support and platform teams to stabilize recurring issues and drive durable fixes.

Enhancement & Change Management

• Govern intake, prioritization, and execution of enhancement and change requests alongside Product Owners and Technology Leads.
• Ensure changes comply with change management, moratorium, and SDLC.
• Balance production stability with incremental platform improvements and regulatory‑driven changes.
• Participate in solution design with development teams and independently perform data verification using primary skills like SQL.

Consumer Support

• Work with Product Owners & data platform development team to manage demand from various internal stakeholders and Regulatory teams.
• Ensure data delivered from data platforms is accurate, reconciled, and fit for purpose with the appropriate controls implemented.
• Function as escalation point for data quality issues impacting downstream consumers.

Risk, Control & Governance

• Identify and actively manage operational, data, and delivery risks.
• Ensure compliance with data governance standards, regulatory obligations, and audit requirements.
• Support internal audits, risk assessments, and regulatory inquiries related to data platforms and operations.
• Drive clear documentation of processes, controls, and known risks.

Stakeholder & Team Leadership

• Serve as the primary point of contact for Product Owners and Consumer teams for BAU matters.
• Provide guidance and direction to onshore/offshore BAU analysts and support resources.
• Coordinate across Product, Technology, Data Governance, and Operations teams to resolve cross‑platform issues.
• Contribute to capacity planning, knowledge transition, and support model improvements.

Future State Opportunities

• Transition to migrating from existing data platforms and managing enhancements of new data platform involving an open technology stack and newer skills like Python and dbt.
• Opportunity for professional growth by working on the open technology stack involved in the new data platform.
• Coordinate across Product, Technology, Data Governance, and Operations teams to resolve cross‑platform issues.
• Contribute to capacity planning, knowledge transition, and support model improvements.

Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related discipline.
• 7–10+ years of experience in data platforms, application support, and investment management.
• Strong experience managing maintenance & support, operations, and incident escalation in a regulated environment.
• Solid understanding of investment data, reference data, or reporting flows.
• Proven ability to manage competing priorities in a high‑volume maintenance & support environment.

• Experience supporting data or master data platforms within asset management or financial services.
• Familiarity with data replication, downstream data consumption, and reporting pipelines.
• Exposure to regulatory data requirements (e.g., client reporting, control reports, statutory/regulatory extracts).
• Experience working with globally distributed teams.

• Strong problem‑solving and root‑cause analysis skills.
• Clear, structured stakeholder communication.
• Ability to operate with accountability and ownership in ambiguous situations.
• Comfortable balancing operational rigor with pragmatic delivery.
• Leadership mindset with the ability to influence without direct authority.

Salary Range:

$90,000 - $157,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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