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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Demand Engineering team enables fast and reliable delivery of Slack to our 12M+ globally distributed daily active users. We design, implement and run Ingress load balancing and traffic management, including our own fleet of software load balancers and management of cloud load balancing infrastructure, plus DNS and CDN. Our Internal load balancing is managed via service discovery and service mesh.

Slack’s infrastructure is always evolving to support our fast-growing business. Demand Engineering’s roadmap is aimed at improving ease-of-use of our infrastructure by providing our developers' features such as blue-green deployments out of the box.

We are a small team making a large impact. We rapidly iterate and work closely with other teams in engineering ensuring resilient systems built to scale. We have a strong commitment to quality and understand that simplicity and reliability should be primary aspects of the systems that we build. We are ambitious, independent, and pragmatic.

Reliability is Slack’s most critical feature! Accordingly, Demand Engineering is responsible for systems vital to Slack’s availability. We work to make our systems scalable, efficient, and operating according to our high standards in production. We also partner with other engineering teams to find solutions to improve end-to-end customer experience in Slack.

About the Role

Your responsibilities include:

• Develop and implement a strategy for EMEA engineering teams and support the growth of the Slack Demand Engineering team in Dublin.

• Develop communication programs to connect the team with the rest of the global organization, aiding in daily prioritization and decision-making

• Represent Slack engineering and management at industry events.

• Engage directly with engineering users to understand their needs and improve their experience by collaborating with cross-functional teams.

• Recruit and retain technical talent to solve complex design and support challenges.

• Promote frequent and effective feedback among team members.

• Balance a bias for action with the ability to make well-informed decisions.

• Understand and address business needs at scale with high-quality solutions.

You might be a good fit if:

• You have direct experience managing your company’s infrastructure with a public cloud provider, as well as with scalable and reliable traffic delivery infrastructure.

• You have experience maintaining and operating production systems that balance traffic across edge regions and various backend services.

• You are independent and self-driven, with the ability to direct progress autonomously for both yourself and your team.

• You are passionate about management, coaching, and creating opportunities to support your team's success.

• Your leadership style accommodates multiple senior engineers and fosters growth for everyone on your team to keep pace with rapid change.

• You can weigh several often conflicting constraints and make quick decisions in a dynamic, fast-growing company.

• You are highly organized, capable of managing many people and tasks efficiently in a fast-paced environment.

Qualifications:

• 2-3 years of experience in an engineering management role.

• Strong understanding of modern software engineering best practices.

• Experience with L4-L7 networking technologies such as load balancers, DNS, and CDN.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent training, fellowship, or work experience.

• Exceptional written and verbal communication skills.

• Sufficient technical expertise in Cloud automation and tooling to provide meaningful advice and recognize key decisions faced by your team, without necessarily creating the technology yourself.

• Passion for technology, pragmatic thinking, and the ability to tackle ambiguous areas and break down complex problems.

• Independent and self-driven, with the ability to direct progress autonomously by teams and individuals.

Bonus Points:

• Experience managing large-scale AWS budgets

• Proficiency with proxies like Envoy and traffic management technologies

• Previous experience with regulatory compliance in a cloud environment

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