We’re looking for motivated, engaged people to help make everyone’s journeys better.

Job Summary:

The position is responsible for supervising employees in the dish/EPA, pre-load, liquor/beverage and transportation areas.  Ensures timely completion of all required activities in support of catering efforts.

Main Duties and Responsibilities:

• Responsible for leading and directing all dish room, liquor/beverage process employees.
• Ensures quality production standards are maintained for all accounts
• Maintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies
• Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
• Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures. 
• Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications. 
• Ensures that all products are coded according to Gate Gourmet procedures.  
• Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.

• Completes required requisitions for the Storeroom to ensure adequate supply is maintained.
• Responsible for maintaining daily temperature logs and other logs and reports as required.  

• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
• Controls food cost and other controllable costs
• Work with management staff to improve performance of the unit
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
• Manages work flow balancing - - the division of responsibilities amongst employees on each shift.
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
• In conjunction with department leaders determines number of employees needed by shift
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees. 
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
• Compliance with all company required policies, procedures and processes including but not limited to required training

We anticipate that this job will close on:

07/26/2025

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If you want to be part of a team that helps make travel and culinary memories, join us!