At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Responsible for providing exceptionally enjoyable and safe pool experience for resort guests commensurate with the demands and expectations of a four-star hotel. Directs the provision of pool services, including towel issuance and inventory control as well as shift pool and aquatic operations. Maintains the cleanliness and physical appearance of pool area.
Essential Functions and Responsibilities:
- Assists with the management of operations and staff of all Recreation, Fitness Center, and Aquatics Program, ensuring complete compliance with hotel safety, service, and grooming standards
- Acts as the Recreation Manager in his or her absence
- Oversees the operation of the swimming pool area
- Oversees the pool programs such as towel issue, retail sales at the pool, and pool concierge programs
- Interviews and recruits all Recreation, lifeguard employees and Recreation vendors
- Reviews and submits vendor contracts to Hotel Manager’s approval prior to the hiring and scheduling of an activity
- Establishes, ensures adherence to all departmental and Loews Hotels guidelines, policies, and procedures
- Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
- Prepares seasonal recreation activity schedules and participates in the planning and development of holiday and special event programs
- Ensures proper posting of activities and special event information
- Maintains optimal staffing levels within forecasted budgetary guidelines
- Prepares weekly schedule for department
- Completes appropriate shift reports
- Reviews/maintains daily payroll records/reports
- Evaluates individual employee performance, determining improvement and training needs and advancement requirements
- Communicates information about hotel and recreation programs to all guest contact departments to facilitate greater utilization and to promote incremental revenues
- Ensures that all recreation programs are executed in accordance with all hotel and safety guidelines
- Inspects the general appearance and functionality of all activities/recreation spaces including sanitation, temperature, lighting, and musical elements
- Prepares annual departmental budget and manages departmental costs, updating budget if operational forecasts change significantly
- Oversees and ensures accuracy of all cashier functions
- Responsible for accurate recording and submittal of payroll information
- Schedules and coordinates monthly recreation staff meetings
- Maintains the clean and excellent working condition of the following areas: pool deck, game room, and any other hotel space set up for a planned recreational activity
- Manages directly and ensure compliance of Aquatics Training Program
- Other duties as assigned
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with Loews Hotels standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with Loews Hotels standards, policies and rules
- Recycles whenever possible
- Remains current with Loews Hotels information and changes
- Complies with Loews Hotels uniform and grooming guidelines
Qualifications:
- Minimum two to three years recreation/aquatics management experience
- Excellent communication skills-oral and written
- Strong leadership skills
- First Aid and CPR certification
- Able to work a flexible schedule, including weekends and holidays
- Previous or current Ellis Certification
- Bachelor’s Degree in Recreation or Hospitality Management
- Experience with high volume pool/recreation facility
Education: