Citi ThankYou Rewards is an award-winning, enterprise loyalty program with over 15 million members. The program is a cornerstone of Citi Cards strategy and is one of the top execution priorities for the business. The program aims to build a ubiquitous redemption currency by offering achievable and aspirational rewards wherever and whenever customers want them, while delivering a best-in-class and personalized customer experience every step of the way.

Responsibilities:

As ThankYou Rewards strives to deliver reward redemption options to an expanded customer base, our journeys (Shop With Points, Pay With Points, Gift Card, Charity, etc) and redemption partners are key pieces of our strategy. Our vision is to develop integrated relationships in priority categories while enabling alternative online solutions to deliver full redemption breadth and flexibility to our members at attractive economics. The program manager for these redemption options will work directly with our redemption journey partners (both our third-party partners and redemption platform partners) to advance redemption initiatives to drive engagement and cost savings.  Responsibilities include:

• Manage overall strategy including overall relationship management with our partners including numerous major national brands

• Manage day to day business interactions and tactical priorities with partners including but not restricted to campaign brainstorming, execution, expanding functionalities, marketing strategy and general operational issue resolution

• Manage platform initiatives that drive program growth from start to finish by working with partners and internal Citi teams such as product, tech, legal, and sourcing

• Work with TY management and Citi Legal to analyze contractual obligations and determine contract/governance path forward related to third party redemption support

• Develop decks for senior management updates and quarterly business reviews by managing all aspects of strategy, performance, financials and capabilities management oversight

• Maintain a database of general performance, operational tracking, and marketing campaigns; provide redemption summaries and recommend themes for future campaigns and/or partnerships

• Work on securing new partnerships to expand the breath of redemption opportunities

Qualifications:

• Bachelors Degree required
• Strong verbal and written communication skills, including presentation skills.
• Project management experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Functional knowledge of the Credit Cards industry and applicable rules, regulations, and processes.
• Pragmatic problem-solver, forward thinker with independence of thought.

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Product Sales

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Aug 27, 2024

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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