Location:

Geisinger Wyoming Valley (GWV)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Provides direct patient care and clinical support for physicians and other providers in the outpatient setting while coordinating patient care to maximize satisfaction and experience. Functions as an integral member of the healthcare team under the direction of the provider, serving as a liaison between patients, providers, and administrative personnel to ensure effective communication and smooth transitions of care. Performs clinical duties, supports administrative processes, and develops efficient patient navigation procedures to optimize access and utilization.

Job Duties:

• Obtains and documents patient information, including reason for visit, vital signs, medication review, and screening data in the electronic medical record.

• Assists patients in preparing for visits, ensuring safety, privacy, and comfort.

• Provides direct patient care as directed by the provider, including EKGs, wound dressings, minor procedures, and ancillary examinations.

• Prepares and administers medications (excluding IV) and performs tests and treatments per provider orders.

• Collects and prepares laboratory specimens, performs phlebotomy, and assists with lab-related functions.

• Reinforces patient education and instructions as directed by the provider.

• Partners with providers to ensure smooth discharge transitions to home or other facilities.

• Maintains systems for timely follow-up and surveillance of defined patient groups.

• Serves as liaison with clinical and administrative personnel and establishes points of contact for referring providers.

• Investigates and resolves patient concerns related to billing, appointment access, communication, and perception of care.

• Develops and audits standard operating procedures for patient access and utilization.

• Schedules appointments, completes referrals and pre-authorizations, and collects co-payments. Provides clerical support including filing reports, managing documentation, and responding to patient inquiries.

• Assists with orientation of new personnel and supports efficient clinic operations.

• Inventories medical/surgical supplies and non-controlled pharmaceuticals, ensuring compliance with safety and infection prevention protocols.

• Prepares and cleans instruments, follows sterilization and disinfection protocols, and maintains examination rooms. Observes and reports equipment condition for preventive maintenance

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details:

Position Requirements: 2 years of CMA experience and Medical Assistant Certification.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one 
• Three medical plan choices, including an expanded network for out-of-area employees and dependents  
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)  
• Company-paid life insurance, short-term disability, and long-term disability coverage  
• 401(k) plan that includes automatic Geisinger contributions  
• Generous paid time off (PTO) plan that allows you to accrue time quickly  
• Up to $5,000 in tuition reimbursement per calendar year  
• MyHealth Rewards wellness program to improve your health while earning a financial incentive  
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.  
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance  

Education:

High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)

Experience:

Minimum of 2 years-Related work experience (Required)

Certification(s) and License(s):

Basic Life Support Certification within 6 months - Default Issuing BodyDefault Issuing Body, Certified Medical Assistant - Default Issuing BodyDefault Issuing Body

Skills:

Clerical I, Customer Service, Interpersonal Communication, Medical Records Systems, Multitasking, Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.