We’re looking for a Customer Success Manager to lead Salvo Health’s relationships with Gastroenterology practices and oversee the operational workflows that drive patient, provider, and financial outcomes. This role blends relationship management, operational leadership, workflow design, and cross-functional collaboration.
As a manager, you will own a portfolio of partner practices, shape how Salvo integrates into clinic workflows, and contribute to the foundation of Salvo’s Customer Success team as we grow. You’ll serve as a trusted partner to providers and practice leaders, while also leading internal projects that improve reliability, scalability, and partner experience.
The role includes 25% travel for onsite visits and conferences to train staff, collaborate on workflows, and deepen strategic alignment.
Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.
Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy.
Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.