Job Description:

Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the world's only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. 

In Bulgaria, we manage a global client portfolio, providing a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for over 35 brands, including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with the introduction of new data engineering practices, paid search and social advertising, and SEO. We look forward to what's next.    

We're hiring a Billing & Revenue Operations Specialist at Merkle in Sofia. 

Purpose
We are looking for a highly organised Billing & Revenue Operations Specialist to support our Digital Analytics team on key global accounts. This role will focus on accurate, timely and compliant billing and revenue processes across multiple markets, partnering closely with finance teams, platform specialists, and local market leads. You'll play a critical role in ensuring operational excellence in a fast-paced agency environment.

Key Responsibilities

• Consolidate monthly cost data from Google SA360 and DV360 platforms.

• Create billing reports by accurately splitting and allocating costs by platform, country, and campaign.

• Convert invoice values into appropriate local currencies using approved processes.

• Coordinate uploads to our in-house media billing system, MediaOcean, which supports multi‑market billing cycles.

• Collect, validate, and track purchase orders (POs) across all markets to ensure timely invoicing.

• Manage Intercompany Purchase Agreements (ICPAs) for UK cost recovery and liaise with local teams.

• Validate Google invoices and process credit note corrections when needed.

• Resolve PO discrepancies, missing approvals, and blockers impacting billing.

• Monitor client spending: inform revenue projections or contract renegotiations when renewal is approaching.

• Maintain compliance, documentation quality, and audit‑ready standards across all workflows.

• Create and maintain Salesforce records to streamline revenue recognition and billing.

• Act as an escalation point for disputes, overspend issues, and exceptions requiring operational investigation.

What we're looking for:

• Strong analytical and financial operations skills with meticulous attention to detail

• Experience with digital media billing systems (Google SA360, DV360) preferred

• Confident communicator, comfortable working across markets and stakeholder groups

• Ability to work at pace, handle multiple deadlines, and manage operational complexity

• Proactive problem solver who enjoys process improvement and collaboration

What do we offer:

• We are strong advocates of work-life balance, so we provide all our staff with 25 days of paid leave and 3 fixed well-being days off annually.

• A hybrid work model for our teams so they can work from the office or the comfort of their home.

• Free parking is available for all our employees working from the office.

• Complimentary drinks and snacks in the office to keep energy levels up.

• Parent-friendly culture and potential for additional days off to create new memories with your loved ones.

• Life Insurance, Health and dental insurance plans or, if selected, gift vouchers instead.

• Sports card, partially covered by the company and food vouchers.

• 2 days off for volunteering and numerous charity initiatives throughout the year.

• Opportunity to attend training, conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we are headquartered in Tokyo, Japan, and our 65,000-employee base of dedicated professionals works across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. 

Location:

Sofia

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent