Position Title: Tour Coordinator

Department: Administration

Reports to: Manager, Administrative Operations

FLSA Status: Exempt / Salary

Union Code:  Non-Union

Minimum Pay Rate: $58,000

Maximum Pay Rate:  $65,000

Join Our Team at Barclays Center!

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! Our focus is YOU!

At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime!

Our Company Values

We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate the four values.

Key Attributes for Success

To excel in this role, the ideal candidate must be highly organized and enthusiastic with a genuine passion for service, effective communication skills, a guest-centric approach, and keen attention to detail. These attributes are essential for creating unforgettable experiences ensuring a seamless and engaging experience for all guests, including VIPs, schools, and public attendees. and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.

Genuine Passion for Service:

• Desires to exceed guest expectations and create unforgettable experiences.
• Enjoys demonstrating enthusiasm and dedication in providing exceptional service.
• Wants to make every interaction memorable and positive.

Strong Teamwork Abilities:

• Enjoys collaborating effectively with colleagues and partners.
• Likes building and nurturing strong relationships within the team.
• Values the importance of teamwork in achieving shared goals.

Adaptability:

• Enjoys handling unexpected challenges with flexibility and composure.
• Wants to quickly adjust to changes in the environment to ensure guest satisfaction.
• Thrives in dynamic and fast-paced work environments.

Effective Communication Skills:

• Desires to listen attentively and respond empathetically to guests and colleagues.
• Enjoys conveying information clearly, confidently, and with warmth.
• Wants to communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:

• Values putting guests at the center of all actions and decisions.
• Likes anticipating guest needs and consistently exceeding expectations.
• Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:

• Desires to identify and resolve issues creatively and efficiently.
• Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities.
• Likes taking initiative to address potential problems before they escalate.

Meticulous Attention to Detail:

• Wants to pay close attention to details that contribute to guest satisfaction.
• Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards.
• Desires to take pride in delivering flawless experiences through meticulous attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do

• Guide Management & Training

• The Tour Coordinator will schedule and support our team of tour guides based on availability and tour demands, oversee tour logistics, and ensure each tour runs smoothly from planning to execution.
• Train new tour guides on company standards, customer service, safety protocols, and storytelling techniques.
• Provide ongoing coaching and performance feedback to ensure continuous improvement and consistency in tour delivery.
• Guided tours may include a combination of both indoor and outdoor work, subject to weather conditions.

• Daily Tour Operations

• Prepare and distribute daily tour prep notes and materials for guides and key stakeholders.
• Be present and assist with execution of all tours, including during evenings, weekends, and holidays as needed.
• Ensure all tour materials are accurate, organized, and updated regularly.

• Guest Experience Enhancement
  • Ideate and assemble lanyards, credentials, and special gifts or gift bags for guests.
  • Curate and coordinate special experiences for VIPs, school groups, and other custom tour clients.
• Communication & Administration
  • Manage the tour email inbox and handle all related correspondence in a timely and professional manner.
  • Liaise with other departments (guest services, operations, security, etc.) to ensure alignment and preparedness for each tour.
  • Represent Barclays Center at trade shows and tourism events.

CANDIDATE PROFILE: Who You Are

• Previous experience in tour coordination, hospitality, and/or event management highly desired.
• You have a creative mindset with a strong eye for detail.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Must have a flexible schedule; on-site presence required for all tours; with the ability to work nights and weekends.
• Ability to withstand physical activity that includes but not limited to standing, walking long distances, lifting boxes of supplies (gift bags, lanyards, etc.).

KEY COMPETENCIES: Skills You Possess

• Proficiency in using email, spreadsheets, and scheduling tools.
• Comfortable working flexible hours, including nights, weekends, and holidays.
• Exceptional organizational and time management skills.
• Strong interpersonal and communication abilities.

Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.