About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team:

The Enterprise creative team within Global Marketing works on creating customer-facing marketing touchpoints that are on-brand and engaging. This team is our in-house studio for emails, digital display banners, social media creatives, rich media banners, swag design and building out style guides too. The team works with creative production, brand marketing and channel partners to ensure on-time creative delivery.

Job Summary:

The primary purpose of this role is to strategically support marketing efforts by partnering with creative services and external agencies to ensure creative delivers on Lowe's strategic intent on time, on budget, and on brand. Leading a team of Producers and Sr Producers, this position is responsible for oversight of creative workflows, end to end campaign orchestration right from brief to execution and ensuring the timely categorization and uploading of creative assets. With a deep understanding of the competitive landscape, the Manager Creative Ops works closely with cross-functional teams to deliver high-quality creative solutions. This role serves as a subject matter expert in creative operations and the primary point of contact for key stakeholders. The Manager Creative Ops must possess exceptional communication skills, the ability to manage multiple projects simultaneously, and a keen attention to detail to ensure successful project outcomes.

Experience working with US retailers and having an understanding of the cultural nuances is required for this role.

Roles & Responsibilities:

Core Responsibilities:

• Develops and mentors' creative producers and manages agency partners to build understanding of the Lowe’s production process
• Ensure deadlines are met, actively working on key accounts where necessary.
• Responsible for quality of all work output from your team across all clients; ensuring that it conforms to agency best practice.
• Challenge & interrogate briefs, ensuring delivery is of the highest standard, on time and in line with organization’s values.
• Leads working team sessions to ensure the timely execution of projects and to maintain project alignment within the team and with project intent.
• Leads the management of the Digital Asset Management system.
• Manages the team that handles the trafficking and quality check of media assets.
• Ensures collaboration with channel partners for alignment of creative delivered through different mediums to the customer (banner, radio, tv, etc.)
• Collaborates with Creative Services, Merchandise Marketing, and Media to maintain consistency and ingenuity in messaging that positively impacts customer engagement, brand loyalty, and ultimately drives traffic to the store and/or to digital platforms.
• Translates strategy and project intent to creative teams and serves as a communication bridge between Marketing and creative/tactical resources.
• Works with capacity and portfolio planning to assess and monitor bandwidth and agency resources to ensure viability and feasibility of projects.
• Identifies emerging issues or concerns that could impact projects and recommends potential solutions/improvements for current project. Then documents these improvements to prevent repeat of issues in future project execution.
• Serves as escalation point for Creative Producers for project issues, risks, changes, etc. to provide support and resolution in a timely fashion.
• Develops creative solutions from working on a breadth of projects by finding new synergies across projects to increase efficiency, cost effectiveness, and value to the organization.

Years of Experience:

• 10+ years' experience with 3+ years of team management preferred

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelors/Masters Degree in Marketing, Broadcast, Communications, Content, or Digital Marketing

Skill Set Required

Primary Skills (must have)

• Proven experience in project management, with a focus on creative projects within a marketing or retail environment.
• Demonstrated understanding of Marketing and connection to broader enterprise functions

• Experience in project management or production

• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.

• Demonstrated self-starter

Secondary Skills (desired)

• Experience in a retail/home improvement environment
• Agile project management methodologies (scrum, sprint, etc).
• Working knowledge of Workfront as a project Management too.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.