Job Type:

Regular

Work Location:

Samsung Electronics America - Ridgefield Park, NJ 07660

Overview:

2020 Companies has an immediate full-time VOC (Voice of the Customer) Administrator representing our client, Samsung Electronics America.

Pay: $30.00 + per hour based on experience

Location: On-site in Ridgefield Park, NJ office

The VOC Administrator plays a crucial role in managing customer escalations and ensuring the highest satisfaction levels. This position involves tracking, prioritizing, and resolving complex customer issues while collaborating with various internal teams to escalate and de-escalate concerns efficiently. You will be the bridge between customers and the broader customer service team, ensuring escalations are addressed timely and resolved thoroughly.

What's in it for you?

• Receive $30.00 + hourly rate, paid weekly

• Next-day pay on-demand with DailyPay

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• Scholarship opportunities for employees and direct family members

• Employee Assistance Program

• Leadership Development Program

#STPHNP

Job Description:

• Review and assign cases to agents for resolution

• Support the VOC Operations team

• Support Net Promoter Score (NPS) categorization and reporting

• Compile and analyze VOC-related reports

• Provide financial support including handling invoices, processing orders, and other related tasks

• Collaborate with internal and external teams to accomplish required tasks effectively

• Work closely with the VOC Escalation Handling Team

• Regularly and effectively communicate with management and other stakeholders to ensure alignment

Qualifications:

• Excellent organizational skills

• Able to prioritize tasks independently with minimal supervision

• Excellent communication skills (verbal and written)

• Excellent follow-up skills

• Self-driven, flexible, dedicated individual

• Team player

• Proficiency with Microsoft Office (Excel, Word, Outlook)

• 2+ years of experience (customer service-related experience preferred but not required)

• College degree preferred but not required

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.