Position Purpose: 

The Outside Sales Representative (OSR) Trainee Manager is responsible for leading a cohort of OSR trainees through a best-in-class onboarding, training, and development experience. This role partners closely with merchants, stores, and multiple Pro business units to deliver a comprehensive training program. Through a blended approach that includes product knowledge, in-store exposure, and hands-on, in-role experience, the OSR Trainee Manager prepares top sales talent for successful market placement. This position plays a key role in onboarding current and future cohorts, ultimately driving outside sales performance and growth through managed accounts. 

 
Key Responsibilities: 

• 20% Execution – Drive strong Pro performance outcomes through the trainee pipeline (growth, profitability, and Pro customer satisfaction); Ensure consistent execution of the trainee program; Identify and implement best practices across the trainee experience; Lead weekly trainee meetings, and facilitate monthly and quarterly readiness/program reviews 

• 40% Leadership – Provide direction and guidance to OSR trainees on all aspects of professional sales; Motivate, coach and develop trainees through structured program; Reinforce strong selling, relationship building, and systems habits, and coach to standards 

• 20% Planning – Understand the market competitive environment and teach strategies to win across Pro customer segments and Home Depot departments; Implement and continuously improve the training plan to prepare OSR trainees for success as future sales members in their markets 

• 20% Providing Excellent Customer Service – Build strong relationships and a deep understanding of capabilities and Pro customer needs, and coach trainees to consistently fulfill those needs through strong service and follow-through 

Direct Manager/Direct Reports: 

• This position typically reports to Sr. Manager Pro Business 

• This position has ~25 direct reports 

 
Travel Requirements: 

• Typically requires overnight travel 5% to 10% of the time 

 
Physical Requirements: 

• Most of the time is spent sitting in the same position or standing/walking, or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds). 

 
Working Conditions: 

• Located in a blend of comfortable indoor areas and time in the field. Any unpleasant conditions would be infrequent and not objectionable.  

 
Minimum Qualifications: 

• Must be eighteen years of age or older. 

• Must be legally permitted to work in the United States. 

• 3+ years of previous leadership and/or training leadership experience 

 
Preferred Qualifications: 

• Working knowledge of Microsoft Office Suite 

• Demonstrated ability to collaborate and work effectively with cross-functional teams 

• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers 

• 4+ years account management/sales management experience 

• 4+ years home improvement or home building industry experience 

• 4+ years leading and developing a large team 

• Experience/desire to impact early career talent 

• Successful professional growth in a high paced retail environment  

Competencies: 

• Develops Talent 

• Action Oriented 

• Persuades 

• Builds Effective Teams 

• Builds Networks 

• Communicates Effectively 

• Customer Focus 

• Drives Results 

• Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals 

• Strong leadership and negotiation skills; ability to persuade or influence others 

• Excellent communication skills; verbal, written and able to communicate globally 

• Builds effective partnerships throughout the organization; Actions are consistent with words 

• Follows through on commitments; Makes Solid Decisions: Grasps essentials of complex issues and initiates actions that are most appropriate for the business 

• Creates an Inclusive Environment: Demonstrates commitment to inclusion in staffing, training and development; Gets Results: Acts with urgency; Sets aggressive goals and achieves them; Creates accountabilities to ensure department are productive