At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

In this exciting role as a Senior Clinical Specialist, you will be working closely with the team to achieve sales revenue and market share targets in the NSW and ACT region by providing technical and clinical excellence to implanters and clinical stakeholders. The Structural Heart Business is one of the fastest-growing businesses within Medtronic. It helps patients all over the globe needing valve replacement.

The Structural Heart operating unit offers minimally invasive approaches to restore proper structure and function of the heart valves. We focus on the transcatheter replacement of the four heart valves—Aortic Heart Valve, pulmonic, mitral, and tricuspid.

This position will be reporting to the State’s Clinical Territory Managers CTMs with customer service and support, and to practice professional and effective territory management in terms of organization, technical expertise, administration, inventory management and expense planning and control.

Responsibilities may include the following and other duties may be assigned:

• Work with CTMs to understand the clinical and service needs of specific customers and provide highest level clinical service and technical support.

• Support CTMs through aligned promotion and selling of defined Medtronic products & services to key specialists and technical staff.

• Collaborate with CTM and broader team to actively participate in quarterly business reviews and business planning and execute on agreed actions.

• Pro-actively meet with CTMs and other Clinical Specialists (CSs) in managing case coverage requirements for the state.

• Support sales & marketing programs with specific complimentary activities as provided by the Marketing team.

• In consultation with Clinical Territory Managers and Divisional Staff, play a lead role with technical in- services, presentations, and training to specified customers.

• Practice effective communication by feeding back information regarding commercial and clinical opportunities and intelligence to relevant CTM, CS, BDM, and other divisional staff. Utilize Salesforce.com.

• Consistently set and meet quarterly performance goals.

• Support Territory Managers with inventory control, including the expedited delivery of stock to customers as needed.

• Support clinical study activities in conjunction with Territory Manager and the Clinical Research team.

• Ensure the highest level of product knowledge is attained and maintained.

• Monitor field inventory effectively to ensure appropriate levels of inventory in each location relative to demand.

• Complete cycle counts of all required field locations on time and follow up on any missing stock.

• Retrieve all expiring product from field locations and return to the warehouse prior to expiry.

• All activities must be performed in compliance with the local Quality System.

• Performs duties in compliance with environmental, health and safety related site rules, policies, or governmental regulations.

• All other duties as assigned.

• Travel requirement: less than 25%.

Required Knowledge and Experience:

• A Bachelor’s degree in Nursing qualifications, general science degree, or similar preferred

• At least 2 years’ experience as a Clinical Specialist or equivalent technical medical experience

• Successful completion of Blueprint II training

• Comprehensive clinical and technical knowledge including clinical papers. Asks skilful questions.

• Comprehensive knowledge of the SH Clinical Offering

• Strong clinical and business relationships with customers

• Advanced understanding of internal workings of hospital labs/ theatres / departments e.g. purchasing, consignment, clinics, patient & implant scheduling, and key influencers

• Computer literacy including sound knowledge of the MS Office suite of software.

• Maintain a valid driver’s license.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here