What is the opportunity?

This role is part of the Cards & Loyalty Team in Personal Banking, reporting to the Director, Business Management and Transformation. This position plays a pivotal role in driving business impact and engagement across the portfolio by aligning strategy, execution, and cultural excellence.

What will you do?

Shape Priorities & Drive Focus

• Prioritize critical initiatives and filter focus onto high-value work.

• Manage Business Management financial oversight, planning, and prioritization.

• Provide high-quality insights, advice, and structure to enable timely, informed decision-making while anticipating and mitigating risks.

Run the Operating Rhythm

• Ensure clarity on the objective/North Star and individual roles in achieving it.

• Navigate complexity, reduce friction, and create momentum across the matrixed organization.

• Support the team in managing organizational change effectively.

Connect Strategy to Execution

• Make progress and blockers visible to drive accountability and momentum.

• Ensure business-driven initiatives/projects are properly funded, staffed, and delivered on time.

Champion a Thriving Team Culture

• Foster recognition, inclusion, and team engagement.

• Oversee and actively contribute to Employee Engagement Committee efforts to drive effective results and strengthen team culture.

What do you need to succeed?

Must have:

• Proactive, self-motivated, and driven to deliver impact in complex, ambiguous environments; highly organized with the ability to multitask and prioritize shifting demands.

• Strong critical and strategic thinking skills, with the ability to integrate information from multiple sources and solve complex problems.

• Understanding of financial product business drivers, paired with financial and data analysis skills for reporting

• Exceptional communication, interpersonal, and influencing skills to build and maintain effective relationships with senior leadership and partners.

Nice to have:

• Previous experience with Cards and Loyalty products, technology and operations, digital project delivery, agile

• Proficient with Planview and MIS

• Intermediate to advanced analytical skills leveraging tools such as Power BI, Tableau

• Project Management Profession (PMP) Certification

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Accountability, Adaptability, Business Development, Business Impact, Business Initiatives, Communication, Long Term Planning, Organizational Changes, Perseverance and Follow-Through, Process Improvements, Project Management, Strategic Objectives, Team Member Engagement

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-01-092026-01-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.