Banking Services Operations Associate III (Mortgage Payments & Maintenance) - Hybrid

Posted:
8/20/2024, 5:00:00 PM

Location(s):
Buffalo, New York, United States ⋅ New York, United States

Experience Level(s):
Junior

Field(s):
Customer Success & Support ⋅ Operations & Logistics

Workplace Type:
Hybrid

Overview:

Completes basic mortgage payment processing and special loans duties and basic research tasks. 

Primary Responsibilities:

  • Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.

  • Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements.

  • Complete basic documentation preparation related to mortgage loan modification documents.

  • Respond to or initiate standard requests on exception payment applications or mortgage document term research.

  • Complete mid-level complexity research into maintenance completed, payments and payoffs.

  • Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.

  • Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic.

  • Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.

  • Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.

  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

  • Promote an environment that supports diversity and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.

Scope of Responsibilities:

The jobholder may work in Mortgage Payments, Payoffs or Special Products and is responsible for entry-level tasks noted above.

Education and Experience Required:

  • Associates’ degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Education and Experience Preferred:

  • Data entry, payment processing, and/or mortgage servicing experience

  • Minimum of 1 year’s relevant experience

  • Proven internal and external customer service experience

  • Proficiency with personal computers as well as pertinent spreadsheet and word processing software

  • Demonstrated verbal and written communication skills

  • Demonstrated problem-solving skills

Scheduled Shift/Required Availability: 
Hours of this position are Monday-Friday, 8:00am-5:00pm
 

Location/Working Model:

  • This is a hybrid position requiring two days in-office

  • Eligible candidates must live within commuting distance to the office

  • We are located at 575 Main Street, Buffalo, NY 14203

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America