Job Summary: 

We are seeking a dynamic and enthusiastic Workplace Services AV Technician to join our team in a busy meeting environment along with two other conference room AV technicians.  This role is ideal for a collaborative, and inclusive individual with a ‘can-do’ attitude, focused on customer service and execution of flawless events. The successful candidate will be a solutions seeker and client relationship builder including strong AV skills include knowledge of previous AV installations, rack mounting, signal testing and cable pathways, along with a good foundational understanding of IP networking.  The candidate will have solid technical skills in AV, Video production or technical theater production such as DMX lighting operation & design, Microsoft PowerPoint decks, audio mixing, camera robotics control, wireless microphones, AV control systems, and corporate video virtual meeting production. 

Key Responsibilities: 

• Collaborate with a team of Conference Room AV Technicians to schedule and service approximately 50 conference rooms integrated with Microsoft Teams, webcams, mics, and speakers. 

• Provide technical support for our 300-seat Auditorium, assisting with live events and meetings for approximately 20-25 hours per week. 

• Set up and support AV equipment for daily meetings, special events, remote events and product demonstrations. 

• Ability to schedule and coordinate third party vendor meetings for repairs or installations. 

• Manage and communicate meeting details using an online room reservation and scheduling tool linked with Microsoft Teams and Outlook calendars. 

• Operate and maintain video conferencing equipment, perform routine and preventative maintenance AV equipment and systems. 

• Able to read and understand AV schematics, blueprints for signal flow troubleshooting. 

• Coordinate and assist with AV setups in various locations. 

• AV technicians sometimes set up and alter room arrangements including tables, seats, pipe/drape, scenery, lighting, and stages according to blueprints, layout diagrams, and schedules. 

• Utilize an online work order system for equipment maintenance, inventory tracking, and customer support ticketing. 

Skills & Qualifications: 

• People person with a focus on proactive teamwork and collaboration. 

• 5-10 years of experience supporting videoconferencing productions, infrastructure maintenance, repair, operating AV equipment, and/or installing AV technology. 

• Performed routine testing and problem diagnostics (Using Crestron & Logitech) for projectors, microphones, speakers, amplifiers & LCD/plasma displays. 

• Ability to read AV workflow diagrams and schematics. 

• IT Networking skills required. 

• Project Management skills a plus. 

• Proficiency with Windows PCs, basic configuration, and troubleshooting. 

• Excellent communication skills and a strong professional presence. 

• Ability to multitask effectively in a fast-paced environment. 

• AVIXA-Recognized AV Technology Certificate; Certified Technology Specialist preferred.  

• Perform asset inventory and regular preventative maintenance on all equipment. 

• Crestron or Extron automation programming a plus. 

• Knowledge of video projectors and screens. 

• Knowledgeable and up to date on the latest trends in AV equipment and technology. 

• Proficiency with the Microsoft 365 and Macs including Visio, PowerPoint and MS Project. 

• Schedule audio and video conferences & meetings   

• Physical ability to lift up to 50 lbs. 

What We Offer: 

• A vibrant team environment where your personality and technical skills will shine. 

• Opportunities to build relationships and please a diverse group of people through your work. 

• A role that is central to the execution of corporate events and meetings. 

• Continuous learning and growth in cutting-edge AV and networking technologies.