Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

PTC Overview:

PTC (Nasdaq: PTC) provides leading product lifecycle management (PLM), content management and dynamic publishing solutions to more than 40,000 companies worldwide. PTC customers include the world's most innovative companies in manufacturing, publishing, services, government and life sciences industries.

Job Description:

A Group Leader is an entry level management and technical position in the Software Operations & Support Department whose job is to ensure a high level of PTC Customer Satisfaction by ensuring their group provides superior customer service. A Group Leader requires at least 4 years of directly related work experience and a Bachelors Degree or higher in engineering, computers, software, IT or management related discipline.

This role is for the India Day team which supports global and local PTC customers, partners and internal stakeholders in the PLM domain

• Ability to envision and appreciate customers’ interests and specific concerns.
• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Listening, collecting points of view, preparing reports using Salesforce.com and presenting information.
• Handling customer escalations and proactively keep management informed about critical issues.
• Keeps direct reports up to date with information and upcoming events.
• Visible and accessible to employees on a regular basis and excellent delegation skills.
• Self-Motivated, willing to lead by example with Positive attitude and demeanor.
• Demonstrates the ability to comprehend complex problem descriptions and effectively communicate possible resolution options in a verbal and written medium which may help address customers ongoing problems.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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