FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for running the operations and implementing process improvements of the customer contact centre

• Plan and supervise contact centre activities
• Analyse and measure the efficiency of existing processes and develop balanced and quantifiable process improvements
• Build and develop contact centre staff through continuous review, feedback, and on-the-job training
• May lead contact centre vendor in the case where the contact centre is outsourced

•Responsible for other relating tasks as assigned to align with business policy and build long term business growth.

•Explore opportunity to improve work flow and build healthy environment  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.