Posted:
10/1/2024, 10:39:06 AM
Location(s):
Florida, United States ⋅ Tampa, Florida, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Soligent is the largest pure play solar distributor in the Americas. At Soligent, we envision a world where solar isn’t just the cleanest choice for power: it’s the obvious choice. Our mission is to empower homeowners and installers with a tool-set that transforms the way the world produces energy. We do this by hiring talented people, empowering our team, and being mission driven. Soligent has been featured by the White House, Forbes, Wall Street Journal, The World Economic Forum, and the Atlantic among other publications. In this role, you will see and participate in the interworking of a high growth entrepreneurial large company in a sector that changes the world.
Why Soligent?
Why You?
As Soligent, the leading pure-play solar distributor in the US, continues to grow rapidly, we're seeking a highly skilled Customer Experience Partner (CXP) to lead and enhance our customer experience initiatives. In this role, you'll be responsible for driving customer satisfaction, loyalty, and retention through quoting activity and close cross-functional collaboration. You will ensure that our customers receive exceptional service throughout their journey, from initial contact to post-sales support. If you're passionate about delivering outstanding customer experiences and excel at managing complex processes, then we want you on our team.
Our ideal candidate will be responsible for the following:
PRIMARY RESPONSIBILITIES
• Contribute to the development of and implement customer experience strategies that align with Soligent’s mission and business objectives.
• Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals.
• Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience.
• Drive continuous improvement initiatives to enhance the customer's journey.
• Execute customer retention programs aimed at increasing loyalty and reducing churn.
• Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments.
QUALIFICATIONS
• Proven track record in customer experience management, customer service, or a related field.
• Strong understanding of customer journey mapping, experience design, and service excellence.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment.
• Data-driven mindset with the ability to analyze customer feedback and translate it into actionable insights.
• Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable.
EDUCATION & EXPERIENCE
● Bachelor's degree in business, Marketing, or a related field preferred.
● 2+ years of experience in customer service or account management roles.
● Experience in the solar or renewable energy industry is highly desirable.
Website: https://soligent.net/
Headquarter Location: Petaluma, California, United States
Employee Count: 101-250
Year Founded: 1979
IPO Status: Private
Industries: Energy ⋅ Renewable Energy ⋅ Solar